---
title: "Voice and tone"
description: "How to choose your agent's style, answer length, and emoji use, and what to write in the communication instructions."
section: "Your AI agent"
url: https://interlinked-ai.com/en/resources/docs/agent-voice-and-tone
lang: en
lastUpdated: 2026-10-11
reviewedAt: 2026-10-11
---

# Voice and tone

Your agent's **Voice** section defines how it expresses itself, not what it knows. Prices, hours, and policies go in your catalog and in **Knowledge**; here you decide the style and shape of its replies.

To change it, open your agent in **My Agents** and go to **Voice**. Changes are saved with **Save to draft** and apply when you publish.

## Style

Choose one to three styles:

- **Professional** (selected by default)
- **Friendly**
- **Consultative**
- **Direct**
- **Warm**

Combining two or three works well, for example **Friendly** and **Direct** for a high-volume store.

## Answer length

- **Short:** quick replies, for operational conversations.
- **Balanced:** the information needed without going on too long (selected by default).
- **Detailed:** more context when the explanation requires it.

Whichever option you choose, the agent keeps its replies short, like in a chat.

## Use emojis

It's off by default. If you turn it on, the agent uses emojis only when they add clarity and match the tone.

## Communication instructions

Up to 2,000 characters about **how** the agent should talk. For example:

- "Address customers formally."
- "Avoid jargon and always confirm the next step."
- "If they ask about wholesale, ask for the approximate volume before quoting."

Don't put prices, hours, or policies here. That information goes in your catalog, in **Knowledge**, or in the **Business context** in **Guided configuration**, where the agent looks it up and keeps it up to date.

## Publish

When you click **Save to draft**, you'll see **Voice saved to the draft**. The agent keeps using the previous voice until you publish. Read [Publish changes](/en/resources/docs/publish-and-activate-an-agent).