--- title: "Calendar — important notes and behaviors" description: "A reference page of important Calendar behaviors in Interlinked — auto-refresh timing, exception effects on booked appointments, color indicators, privacy rules, and key distinctions to remember." section: "Calendar and scheduling" url: https://interlinked-ai.com/en/resources/docs/calendar-important-notes lang: en lastUpdated: 2026-04-20 --- # Calendar — important notes and behaviors ## Availability and display - The Calendar is **only available** for supported Service workflows: [Qualify & Schedule](/en/resources/docs/qualify-and-schedule), [Qualify, Pay & Schedule](/en/resources/docs/qualify-pay-and-schedule), [Free Appointment](/en/resources/docs/free-appointment), and [Paid Appointment](/en/resources/docs/paid-appointment). - The Calendar is **not used** for [Qualify & Transfer](/en/resources/docs/qualify-and-transfer) or [Handoff to Human](/en/resources/docs/handoff-to-human). These workflows do not involve appointment scheduling. - The calendar icon only appears in the panel sidebar when a calendar-based workflow is selected. ## Views and display modes - The Calendar supports **Month**, **Week**, and **Day** views. You can switch between them at any time. - The Calendar offers two display modes: **Business hours** (shows only your configured working hours) and **Full day** (shows the full 24-hour day). - In Business hours mode, appointments scheduled outside your configured hours are **hidden from view** — they still exist, but are not displayed. - In Full day mode, private Google Calendar events appear as **Busy** with no details shown. ## Auto-refresh - The Calendar **auto-refreshes every 60 seconds**. New appointments appear automatically within one minute of being booked. - A manual refresh button is available if you need to see updates immediately. ## Exceptions and existing appointments - Booking exceptions can **cancel already-booked appointments** if those appointments fall inside a newly blocked time. - When an exception cancels an existing appointment, the affected customer receives a **cancellation email**. - If a **reason** was added to the exception, that reason is **included in the cancellation email** sent to the customer. - Always check for existing appointments before creating exceptions on dates that already have bookings. ## Color indicators - A **fully blocked day** (entire day exception) is shown in **red** on the calendar. - A **partially blocked day** (time-range exception) is shown in **yellow** on the calendar. - These colors appear consistently across month, week, and day views. - Clicking a red or yellow day opens a **right-side drawer** with more controls, exception details, and the option to edit or remove the block. ## Day drawer behavior - The drawer for a **red** (fully blocked) day lets you **remove the block** or **convert it to a partial-day block**. - The drawer for a **yellow** (partially blocked) day lets you **block the full day** or **edit the override hours**. It also shows the **effective hours** — the remaining available time after the block is applied. ## Business hours - Business hours define your regular weekly schedule and can be configured from both the **Calendar screen** (gear icon) and the **setup wizard** (Calendar availability step). - Each day of the week can be configured independently — turned on/off, single time range, or **multiple time ranges**. - Business hours and exceptions are **separate systems** that work together. Business hours define the weekly schedule; exceptions override specific dates. ## Appointments - Clicking a scheduled appointment opens a **details modal** with customer email, date, duration, notes, and conversation context. - The modal includes buttons to **open the event in Google Calendar** and to **open the lead conversation** in the Interlinked CRM. - Clicking a **Busy** event does nothing — this is expected behavior, as private Google Calendar details are never exposed. ## Privacy - Private Google Calendar events always appear as **Busy**, regardless of the display mode. - No event title, personal notes, attendee names, or other private information is ever shown to other Interlinked users. - This is a **privacy feature**, not missing data. Check your Google Calendar directly if you need to see the details of a Busy event. ## Google Calendar connection - A Google Calendar connection is **required** for all calendar-based workflows. - The connection can be managed from the **setup wizard** (Calendar connection step) or from **Connect Channels** in AI Config. - Disconnecting removes the authorization token and revokes Interlinked access. Existing events on Google Calendar are **not deleted**. - Reconnecting refreshes the authorization and restores full functionality. ## AI booking behavior - The AI understands **natural language dates** such as "tomorrow", "next Monday", or "Christmas". - The AI checks **business hours**, **exceptions**, and **existing Google Calendar events** before offering time slots. - In workflows that require payment, the appointment is **not booked until payment proof is received**. The time slot remains available to other customers until payment is confirmed. - The AI can answer service questions and discuss products **during the booking conversation** — booking is not limited to pure date selection.

Tip

Bookmark this page as a quick reference. It summarizes the most important Calendar behaviors in one place without the detailed explanations found in the individual articles.

## Related articles For detailed explanations of each topic above: - [Calendar overview](/en/resources/docs/calendar-and-scheduling-overview) - [Calendar views and navigation](/en/resources/docs/calendar-views-and-navigation) - [Business hours vs Full day](/en/resources/docs/business-hours-and-full-day) - [Business hours settings](/en/resources/docs/business-hours-settings) - [Booking exceptions overview](/en/resources/docs/exceptions-overview) - [Create and manage exceptions](/en/resources/docs/create-and-manage-exceptions) - [Blocked days and calendar colors](/en/resources/docs/blocked-days-and-calendar-colors) - [Appointment details](/en/resources/docs/appointment-details) - [Privacy and busy events](/en/resources/docs/privacy-and-busy-events) - [How AI booking works](/en/resources/docs/how-ai-booking-works) - [Google Calendar connection](/en/resources/docs/google-calendar-connection)