---
title: "Create and manage exceptions"
description: "Step-by-step guide to creating, editing, filtering, and deleting booking exceptions in Interlinked — including single day, date range, and recurring exception types with partial-day blocking."
section: "Calendar and scheduling"
url: https://interlinked-ai.com/en/resources/docs/create-and-manage-exceptions
lang: en
lastUpdated: 2026-04-20
---
# Create and manage exceptions
## The Exceptions page
The Exceptions page is your management hub for all booking exceptions. You can access it from the Calendar screen by clicking the **Exceptions** button, which takes you to:
**https://panel.interlinked-ai.com/en/calendar/exceptions**
From this page you can:
- View all created exceptions
- Filter exceptions by type or time range
- Add new exceptions
- Edit existing exceptions
- Delete exceptions you no longer need
- Return to the main calendar
## Adding a new exception
### Step 1 — Open the modal
At the top right of the Exceptions page, click the **Add exception** button. This opens a modal where you configure the new exception.
### Step 2 — Choose the exception type
The modal includes a selector at the top where you choose the type of exception:
| Type | What it blocks |
|------|---------------|
| **Single day** | One specific date |
| **Date range** | Multiple consecutive days |
| **Recurring** | A repeating date pattern |
### Step 3 — Select the date or date range
Depending on the type you selected:
- **Single day** — Choose one date using the date picker.
- **Date range** — Select a start date and an end date. All days between them (inclusive) will be blocked.
- **Recurring** — Configure the recurring pattern and the date on which. it repeats.
### Step 4 — Choose full-day or partial-day blocking
The modal includes a **Block entire day** toggle:
- **On (default)** — The selected date or range is fully blocked. No appointments can be booked at any time.
- **Off** — Partial-day blocking is enabled. Time selection fields appear so you can specify exactly which hours to block.
When you turn off the full-day toggle, you can set a specific time range. For example:
> Block **9:00 AM to 11:00 AM** on the selected date
The rest of the day remains available for appointments.
### Step 5 — Add a reason (optional)
The **Reason** field lets you describe why the time is being blocked. Examples:
- "Team retreat"
- "Office maintenance"
- "National holiday"
- "Personal appointment"
Note
If a reason is provided and the exception cancels an existing appointment, the reason is included in the cancellation email sent to the affected customer. This gives customers context about why their appointment was cancelled.
### Step 6 — Save
Click **Save** to create the exception. The exception takes effect immediately — the AI will stop offering appointments during the blocked time.
Click **Cancel** to discard the exception without saving.
## Creating a single day exception
A single day exception blocks one date. This is the simplest type.
**Example — Block a holiday:**
1. Open the Add exception modal
2. Select **Single day**
3. Choose **December 25, 2026**
4. Leave **Block entire day** enabled
5. Enter reason: "Christmas"
6. Click **Save**
**Example — Block part of a day:**
1. Open the Add exception modal
2. Select **Single day**
3. Choose **October 24, 2026**
4. Turn off **Block entire day**
5. Set time range: **9:00 AM to 11:00 AM**
6. Enter reason: "Staff training"
7. Click **Save**
In this second example, only 9:00 AM – 11:00 AM is blocked. Appointments from 11:00 AM onward can still be booked.
## Creating a date range exception
A date range exception blocks multiple consecutive days with the same settings.
**Example — Block a vacation week:**
1. Open the Add exception modal
2. Select **Date range**
3. Set start date: **October 24, 2026**
4. Set end date: **October 28, 2026**
5. Leave **Block entire day** enabled
6. Enter reason: "Business travel"
7. Click **Save**
All five days from October 24 through October 28 are fully blocked.
**Example — Block morning hours across a date range:**
1. Open the Add exception modal
2. Select **Date range**
3. Set start date: **October 24, 2026**
4. Set end date: **October 28, 2026**
5. Turn off **Block entire day**
6. Set time range: **9:00 AM to 11:00 AM**
7. Enter reason: "Morning training sessions"
8. Click **Save**
Every day from October 24 through October 28 has the same 9:00 AM – 11:00 AM block. Afternoon appointments remain available each day.
## Creating a recurring exception
A recurring exception blocks a date that repeats on a schedule.
**Example — Block an annual closure:**
1. Open the Add exception modal
2. Select **Recurring**
3. Configure the recurrence to block **every January 10**
4. Leave **Block entire day** enabled
5. Enter reason: "Annual company closure"
6. Click **Save**
The AI will block January 10 every year without you needing to create a new exception each time.
Tip
Recurring exceptions are ideal for predictable annual events — company anniversaries, yearly inventory closures, or personal dates that repeat every year. Set them once and they apply automatically.
## Filtering exceptions
The Exceptions page provides tools to find specific exceptions quickly:
### Filter by type
Use the type filter to view only one category of exceptions:
- **Single day** — Show only one-date blocks
- **Date range** — Show only multi-day blocks
- **Recurring** — Show only repeating blocks
### Filter by time range
At the top right, a time range selector lets you view exceptions for a specific period:
- **Current month** — The default view shows exceptions for this month
- **A specific past month** — View historical exceptions (e.g., January 2025)
- **All months** — View every exception regardless of date
There are also shortcuts to return to the current month or to show all exceptions at once.
### View all exceptions
A button near the top left lets you see **all exceptions** across all types and dates, removing any active filters.
## Editing and deleting exceptions
### Edit an exception
Click on any existing exception to open it for editing. You can change:
- The date or date range
- The blocking mode (full day vs partial day)
- The time range (if partial-day blocking is active)
- The reason
Save your changes to update the exception immediately.
### Delete an exception
Each exception includes a delete action. Deleting an exception removes the block — the time becomes available for bookings again immediately.
Important
If you delete an exception, previously blocked time becomes bookable again immediately. The AI may start offering those time slots in active conversations. If you want to re-block the time later, you will need to create a new exception.
## Returning to the calendar
At the bottom left of the Exceptions page, there is a **back arrow** that returns you to the main calendar screen:
**https://panel.interlinked-ai.com/en/calendar**
## What to do next
- **Understand visual indicators** — Learn how blocked days appear on the calendar with color coding. See [Blocked days and calendar colors](/en/resources/docs/blocked-days-and-calendar-colors).
- **Review exception types** — Go back to [Booking exceptions overview](/en/resources/docs/exceptions-overview) for a conceptual overview.
- **Configure your regular schedule** — Adjust your weekly availability in [Business hours settings](/en/resources/docs/business-hours-settings).