---
title: "Manage an agent's knowledge"
description: "Maintain the business information an Interlinked AI agent can use, including policies, locations, payment methods, social links, and additional instructions."
section: "AI agent management"
url: https://interlinked-ai.com/en/resources/docs/manage-agent-knowledge
lang: en
lastUpdated: 2026-08-13
reviewedAt: 2026-08-13
---

# Manage an agent's knowledge

## What agent knowledge is for

**Knowledge** is the business context an agent can use when it responds to
customers. It keeps important facts in one place so the agent can answer with
your information instead of relying on a generic response.

Open **My Agents**, choose an agent, and open **Knowledge** in its settings.
The page shows each knowledge category, the number of entries it contains, and
whether that category is available to the selected agent.

<div class="docs-media-placeholder">
  <p class="mono-label">Screenshot: Agent Knowledge settings showing categories, entry counts, and access controls</p>
</div>

## Knowledge categories

The current panel organizes knowledge into these categories:

| Category | Examples of what it can contain |
| --- | --- |
| **Business information** | Company name, slogan, and business description. |
| **Locations** | Verified addresses and location details customers may need. |
| **Policies** | Customer-facing policies and explanations. |
| **Payment methods** | The payment options your business accepts, such as cash, card, transfer, or supported digital methods. |
| **Bank accounts** | Transfer information, including the fields required for the selected country. |
| **Social links** | A platform name and the URL customers should visit. |
| **Additional instructions** | Extra business guidance that does not fit the other categories. |

The exact fields shown inside a category can depend on the type of entry. For
example, a location uses a place search and verification flow, while a bank
account may ask for country-specific information.

## Add, edit, or delete information

Open a category and use its **Add**, **Edit**, or delete action. Save each entry
after reviewing spelling, links, prices, policies, and contact details. Keep
information concise and customer-ready: the agent may use it in a live
conversation.

For locations, use the panel’s place search and complete any verification it
requests. For social links, use the public URL that customers should open. For
payment methods and bank accounts, publish only the information your business
is prepared to share with customers.

Do not put passwords, access tokens, private keys, or internal credentials in
agent knowledge. Use the appropriate connection flow for a service instead of
placing secret values in an instruction or business field.

## Control an agent's access to knowledge

Each category has an access control for the selected agent. Turn off a category
when that agent should not use it. Some categories are required by the
agent’s current workflow and cannot be disabled; the panel identifies those
requirements.

Access is per agent. Changing knowledge or access for one agent does not
automatically change another agent’s configuration. Review the selected agent
name before saving.

## Draft, publish, and live behavior

Knowledge changes follow the agent’s draft and live lifecycle. The panel may
show the edit as an unpublished change until you review and publish it. A
published knowledge change affects the live agent according to the same
activation state it already has; publishing is not the same as turning the
agent on.

Review the change summary before **Review & Publish**. If the information is
not ready, keep it in draft or use **Discard Changes** when the panel offers
that option. See [Configure an AI agent](/en/resources/docs/configure-an-ai-agent)
and [Review agent readiness](/en/resources/docs/review-agent-readiness) for the
full configuration lifecycle.

## Keep knowledge aligned with the rest of the workspace

Knowledge should agree with the source records customers can act on:

- Use [Products](/en/resources/docs/products-overview) for catalog products,
  prices, stock, and product media.
- Use [Services](/en/resources/docs/services-overview) for bookable or
  request-based services and their readiness rules.
- Use [Add business context](/en/resources/docs/add-business-context) for the
  onboarding version of the same business setup.

When a fact changes, update the appropriate source and the agent knowledge
that explains it. Conflicting prices, hours, policies, or links can make an
otherwise ready agent give customers the wrong next step.