---
title: "Paid Appointment workflow"
description: "Learn how the Paid Appointment workflow works in Interlinked — a service workflow where the AI collects a deposit payment before booking an appointment on Google Calendar."
section: "Workflows"
url: https://interlinked-ai.com/en/resources/docs/paid-appointment
lang: en
lastUpdated: 2026-04-17
---

# Paid Appointment workflow

## When to use this workflow

Choose **Paid Appointment** when you want to secure a deposit before confirming a booking, but without a qualification phase. This is ideal for services with high demand or no-show risk — beauty treatments, medical consultations, personal training sessions, or property viewings where a deposit guarantees commitment.

## How the AI handles conversations

1. **Greet the customer** and help them explore your services.
2. **Check your calendar** — The AI queries Google Calendar for available time slots.
3. **Present available slots** — Times are shown in 30-minute increments.
4. **Customer selects a time** — The AI confirms the selected slot.
5. **Collect the deposit** — The AI shares your bank account details and asks the customer to send a transfer receipt.
6. **Book the appointment** — Only after the deposit is confirmed does the AI create the Google Calendar event.

<div class="docs-callout docs-callout-warning">
  <p><strong>Important</strong></p>
  <p>The appointment is <strong>not booked until payment is received</strong>. If a customer selects a time slot but does not pay, the slot remains available for other customers. This prevents ghost bookings.</p>
</div>

## Custom configuration steps

### Google Calendar connection

Connect your Google Calendar via Google OAuth.

### Calendar settings

- **Minimum notice** — Hours before appointment (default: 24h).
- **Maximum notice** — Days in advance (default: 30 days).

### Calendar availability

Set your available days, hours, and exceptions.

### Booking rules

- **Deposit amount** — The amount the customer pays before the appointment is confirmed on the calendar.

### Bank accounts

Provide your bank details (bank name, account holder, 18-digit CLABE) for receiving the deposit.

## What to do next

Continue to the shared steps: [Upload your product catalog](/en/resources/docs/upload-your-product-catalog), [Add business context](/en/resources/docs/add-business-context), [Connect channels](/en/resources/docs/connect-channels), and [Publish and go live](/en/resources/docs/publish-and-go-live).