---
title: "Troubleshooting and support overview"
description: "Find the right Interlinked docs for setup issues, billing questions, channel connection problems, and account support paths."
section: "Troubleshooting and support"
url: https://interlinked-ai.com/en/resources/docs/troubleshooting-and-support-overview
lang: en
lastUpdated: 2026-04-24
reviewedAt: 2026-04-24
---

# Troubleshooting and support overview

## Overview

Troubleshooting and support is the entry point for users who are blocked, confused, or trying to decide where to look next. This section should route users to the product area that owns the issue rather than duplicating every setup article.

Use this page to narrow the problem: account access, onboarding, channels, AI behavior, billing, orders, calendar, or workspace context.

## Start with the owning area

Most issues are easier to solve when you start from the product area that owns the behavior:

| Problem | Start here |
|---------|------------|
| Cannot find setup flow | [Open the onboarding wizard](/en/resources/docs/open-the-onboarding-wizard) |
| AI behavior is wrong after launch | [Edit your setup from AI Config](/en/resources/docs/edit-your-setup-from-ai-config) |
| Channel is not connected | [Channels and integrations overview](/en/resources/docs/channels-and-integrations-overview) |
| Usage or plan limit is confusing | [Usage and message limits](/en/resources/docs/usage-and-message-limits) |
| Payment or subscription question | [Billing and subscription management](/en/resources/docs/billing-and-subscription-management) |
| Appointment availability is wrong | [Calendar overview](/en/resources/docs/calendar-and-scheduling-overview) |
| Order flow is wrong | [Orders overview](/en/resources/docs/orders-overview) |
| Product catalog upload, search, or stock looks wrong | [Products overview](/en/resources/docs/products-overview) |
| Account or sign-in issue | [Manage sign-in and password](/en/resources/docs/manage-sign-in-and-password) |

## Check workspace context

If data appears missing, first confirm you are in the expected organization or workspace. Workspace context can affect dashboard metrics, CRM conversations, orders, calendar settings, AI Config, and billing context. See [Understand organizations and workspaces](/en/resources/docs/understand-organizations-and-workspaces).

## When to contact support

Contact support when the docs do not resolve the issue, when a destructive account action is involved, when billing state appears incorrect, or when a connected channel/integration needs manual review.

Include enough context for support to diagnose the issue:

- Your account email
- The organization or workspace affected
- The product area involved
- The steps you tried
- Screenshots or exact error messages when available
- Approximate time the issue occurred

## Related docs

Use this page with [Settings overview](/en/resources/docs/settings-overview), [Open the onboarding wizard](/en/resources/docs/open-the-onboarding-wizard), [Channels and integrations overview](/en/resources/docs/channels-and-integrations-overview), and [Products overview](/en/resources/docs/products-overview).