---
title: "View and manage orders"
description: "Learn how to use the Orders page in Interlinked to view order details, change statuses, filter by date or status, and export your order data as CSV or Excel."
section: "Orders"
url: https://interlinked-ai.com/en/resources/docs/view-and-manage-orders
lang: en
lastUpdated: 2026-04-20
---
# View and manage orders
## The Orders page
The Orders page displays a table with every order your AI agent has created through conversations on Instagram, Facebook, and WhatsApp. Each row represents a single order — one completed checkout from one customer conversation.
You can reach this page by clicking the **cart icon** in the panel sidebar, which takes you to:
**https://panel.interlinked-ai.com/en/orders**
## Table columns
The orders table includes the following columns:
| Column | What it shows |
|--------|--------------|
| **ID** | A unique identifier for the order |
| **Client** | The customer's name, along with a small icon showing the channel (Instagram, Facebook, or WhatsApp) where the conversation took place |
| **Products** | The products included in the order |
| **Status** | The current order status (e.g., paid, waiting payment, shipped) |
| **Payment** | The payment state of the order |
| **Delivery** | The delivery method — either Shipping or Pickup — and the delivery address when applicable |
| **Shipping** | The shipping cost applied to the order |
| **Total** | The total order amount |
| **Date** | The date the order was created |
### Channel icons in the Client column
Each order displays a small channel icon next to the client name. This tells you at a glance whether the order came from:
- **Instagram** — Instagram DM conversation
- **Facebook** — Facebook Messenger conversation
- **WhatsApp** — WhatsApp chat conversation
### Clickable delivery addresses
When the Delivery column shows a shipping address, you can click on it to open the location in **Google Maps**. This makes it easy to verify the customer's address, plan deliveries, or share delivery routes with your shipping team.
## Order details modal
Clicking any order row opens a **details modal** with expanded information about that order.
### Information shown in the modal
The modal displays the same core fields from the table — ID, date, status, payment, delivery, shipping, and total — plus additional detail:
**Product breakdown**
For each product in the order, the modal shows:
- **Product name** — The name of the product as it appears in your catalog.
- **Quantity** — How many units the customer ordered.
- **Unit price** — The price per unit.
- **Line total** — Quantity multiplied by unit price.
For example, an order with two USB drives at $22 each would show:
| Product | Qty | Unit price | Line total |
|---------|-----|-----------|------------|
| USB | 2 | $22 | $44 |
If the order contains multiple products, each one is listed separately with its own breakdown.
**Subtotal and total**
- **Subtotal** — The sum of all product line totals, before shipping.
- **Total** — The subtotal plus the shipping cost (if any).
**Shipping cost**
The modal shows whether shipping was:
- **Free** — The order met or exceeded the free shipping threshold configured by the business owner.
- **Paid** — The flat shipping rate was applied because the order total was below the threshold.
**Delivery wording**
In the table, the delivery method appears as **Shipping** or **Pickup**. Inside the modal, home delivery is presented as:
> **Delivery:** to home
The delivery address in the modal is also clickable — tapping it opens Google Maps, just like in the table.
## Change the order status
Inside the order details modal, you can change the order status using a dropdown selector. The available status options are:
| Status | Meaning |
|--------|---------|
| **Paid** | The order has been fully paid |
| **Partially paid** | A partial payment or deposit has been received |
| **Canceled** | The order has been canceled |
| **Shipped** | The order has been shipped to the customer |
| **Waiting payment** | The order is awaiting payment from the customer |
Select the new status from the dropdown and save to update the order.
Tip
Use status updates to keep your order pipeline organized. For example, after confirming a bank transfer in your bank app, change the status from "waiting payment" to "paid". After handing a package to your courier, update it to "shipped".
## Export orders
At the top right of the Orders page, click the **Export** button to download your order data. You can export in two formats:
- **CSV** — A comma-separated values file that opens in any spreadsheet application.
- **Excel** — A native Excel spreadsheet file (.xlsx).
Exports include all orders matching your current filters. Use this to create accounting reports, share order data with your team, or analyze sales trends.
## Search, filter, and find orders
The Orders page includes a search and filter area at the top of the table. You can filter orders by:
### Status filter
Filter by order status to see only orders in a specific state:
- Paid
- Canceled
- Waiting payment
- Shipped
- Partially paid
### Date range filter
Filter by date range using:
- **From** — Start date in MM/DD/YYYY format.
- **To** — End date in MM/DD/YYYY format.
This is useful for reviewing orders from a specific period — for example, all orders placed during a promotional campaign or a specific business week.
## Pagination
The orders table displays **20 records per page**. At the bottom of the table, you will find pagination controls:
- **Previous** — Go to the previous page.
- **Next** — Go to the next page.
- **Current page number** — Shows which page you are viewing.
As your order volume grows, use the filters and pagination together to find specific orders quickly.
## What to do next
- **Understand how orders are placed** — Learn the complete AI conversation flow for each delivery method: [Shipping orders](/en/resources/docs/how-ai-places-shipping-orders), [Pickup orders](/en/resources/docs/how-ai-places-pickup-orders), or [Shipping & Pickup orders](/en/resources/docs/how-ai-places-shipping-and-pickup-orders).
- **Verify payments securely** — Understand how receipt review works and why you should verify payments in your bank app. See [Payment verification and security](/en/resources/docs/payment-verification-and-security).