--- title: "Calendar overview" description: "Understand the Calendar in Interlinked — a centralized appointment screen where you view scheduled bookings, manage business hours, block availability, and track every appointment your AI agent creates through conversations." section: "Calendar and scheduling" url: https://interlinked-ai.com/en/resources/docs/calendar-and-scheduling-overview lang: en lastUpdated: 2026-04-20 --- # Calendar overview ## What is the Calendar The Calendar is the centralized appointment management screen in Interlinked. It shows every appointment your AI agent has scheduled through customer conversations on Instagram, Facebook, and WhatsApp. Each time the AI successfully books a meeting, the appointment appears on the Calendar automatically — no manual entry needed. From the Calendar screen, you can review appointment details, navigate between monthly, weekly, and daily views, configure your business hours, manage booking exceptions, and open synced Google Calendar events. It gives you a complete view of your scheduled appointments across every connected messaging channel. The Calendar is designed for service-based businesses where the AI helps qualify leads, collect payment when needed, and book appointments directly into your Google Calendar — all within the same conversation. ## Who is the Calendar for The Calendar is built for businesses that offer services and schedule appointments with their customers. It is designed for: - **Consultants and coaches** — Professionals who qualify clients before booking meetings. - **Clinics and healthcare providers** — Practices that schedule patient appointments. - **Salons and studios** — Beauty, wellness, and fitness businesses that take bookings. - **Real estate agents** — Professionals who schedule property viewings and meetings. - **Any service business** — Tutors, event planners, wedding coordinators, personal trainers, or any business where booking a time slot is part of the customer experience. If your business model is based on services, appointments, and scheduled meetings rather than physical product sales, the Calendar is where your AI-driven bookings come together.

Note

The Calendar is available only for Service workflows. If you use a Retail workflow (such as Shipping Only or Pickup Only), your AI handles product orders instead of appointments. See Orders overview for Retail workflows.

## Which workflows support the Calendar Four workflows generate appointments that appear on the Calendar: | Workflow | What the AI does before booking | When to use it | |----------|-------------------------------|----------------| | [Qualify & Schedule](/en/resources/docs/qualify-and-schedule) | Asks qualification questions, then books | You need to understand the customer before scheduling | | [Qualify, Pay & Schedule](/en/resources/docs/qualify-pay-and-schedule) | Qualifies the customer, collects a deposit, then books | You need both qualification and upfront payment | | [Free Appointment](/en/resources/docs/free-appointment) | Books directly without barriers | Anyone can schedule without qualification or payment | | [Paid Appointment](/en/resources/docs/paid-appointment) | Collects a deposit, then books | You require payment commitment but no qualification | Each workflow follows the same general pattern — the AI helps the customer understand your services, manages the scheduling conversation, and creates a Google Calendar event — but the specific steps before booking vary depending on the workflow. See [How AI booking works](/en/resources/docs/how-ai-booking-works) for the detailed conversation flow of each. ### Workflows that do not support the Calendar The following workflows do not use the Calendar: - **[Qualify & Transfer](/en/resources/docs/qualify-and-transfer)** — The AI qualifies the lead and hands off to a human agent instead of booking. - **[Handoff to Human](/en/resources/docs/handoff-to-human)** — The AI collects basic information and escalates to a human agent. These workflows do not involve appointment scheduling, so the Calendar screen does not appear in the panel sidebar when they are selected. ## Where to find the Calendar in the panel When your AI agent is configured with a Service workflow that supports scheduling, a **calendar icon** appears in the panel sidebar. Clicking it takes you to: **https://panel.interlinked-ai.com/en/calendar** This is the main Calendar screen — a visual calendar showing every appointment the AI has booked across all your connected messaging channels.

Screenshot: Panel sidebar with the calendar icon highlighted, linking to the Calendar page

## When the Calendar becomes available You get access to the Calendar when you choose a supported Service workflow during setup. This happens in either: - The **first-time onboarding wizard** at `https://panel.interlinked-ai.com/en/wizard` - The **configuration wizard** launched from [AI Config](/en/resources/docs/edit-your-setup-from-ai-config) by clicking **Launch Wizard**, which opens `https://panel.interlinked-ai.com/en/ai-config/wizard` Once you select Qualify & Schedule, Qualify Pay & Schedule, Free Appointment, or Paid Appointment as your workflow, the calendar icon appears in your sidebar and all scheduling features become available. ## What you can do on this screen The Calendar screen provides a unified view of your appointment activity and scheduling configuration. From here, you can: - **View appointments** in monthly, weekly, or daily format - **Switch between Business hours and Full day** display modes - **Refresh the calendar** manually or let it auto-refresh every 60 seconds - **Manage booking exceptions** to block specific dates or time ranges - **Configure business hours** to define when appointments can be scheduled - **Open appointment details** to see customer information, conversation context, and booking notes - **Review blocked days** with visual color indicators for full and partial blocks - **Navigate to the original lead conversation** in the Interlinked CRM - **Open booked events** directly in Google Calendar ## Related calendar pages The Calendar has one related sub-page for managing booking exceptions: **https://panel.interlinked-ai.com/en/calendar/exceptions** This page is used to create, edit, filter, and delete exceptions that block booking availability. See [Booking exceptions overview](/en/resources/docs/exceptions-overview) for details. ## What to do next - **Explore calendar views** — Learn how to navigate between month, week, and day views. See [Calendar views and navigation](/en/resources/docs/calendar-views-and-navigation). - **Configure your business hours** — Set up the days and times when appointments can be booked. See [Business hours settings](/en/resources/docs/business-hours-settings). - **Understand how the AI books appointments** — Read the detailed booking flow for each supported workflow. See [How AI booking works](/en/resources/docs/how-ai-booking-works). - **Connect Google Calendar** — Learn how to link your Google Calendar for appointment sync. See [Google Calendar connection](/en/resources/docs/google-calendar-connection).