Orders overview
Understand the Orders feature in Interlinked — a centralized dashboard where you view, manage, and track every order your AI agent creates through Instagram, Facebook, and WhatsApp conversations.
What is Orders
Orders is the centralized dashboard where you see every order your AI agent has created through customer conversations on Instagram, Facebook, and WhatsApp. Each time a customer completes a purchase in chat, the AI generates an order and it appears on this page automatically — no manual data entry required.
From the Orders page, you can review order details, track payment status, update order progress, and export your order data. It gives you a single view of all AI-driven sales across every connected channel.
Who is Orders for
Orders is designed for businesses that sell physical products through messaging channels. It is built for:
- Retail stores — Shops with a physical or online presence that sell inventory-based products.
- Ecommerce businesses — Online sellers that ship products to customers.
- Product-based sellers — Any business with a product catalog, stock levels, and fixed prices.
If your business model is based on products, inventory, and fixed pricing, Orders is where your AI-driven sales come together.
Orders depends on the product catalog the AI can search and add to carts. Product catalog changes apply immediately to the live AI agent, so review product names, prices, stock, and SKUs before relying on order conversations. See Products overview.
Note
Orders is available only for Retail workflows. If you use a Service workflow (such as Qualify & Schedule or Handoff to Human), your AI handles appointments and lead qualification instead of product orders.
Which workflows support Orders
Three workflows generate orders that appear on this page:
| Workflow | Delivery method | When to use it |
|---|---|---|
| Shipping Only | Home delivery | Your business ships products but does not offer in-store pickup |
| Pickup Only | In-store collection | Customers collect orders from your physical location |
| Shipping & Pickup | Customer chooses | You offer both delivery and in-store pickup |
Each workflow follows the same general pattern — the AI helps the customer find products, manages the cart, collects checkout information, and processes payment — but the specific checkout steps vary depending on the delivery method. See the detailed flow articles for each:
- How the AI places Shipping orders
- How the AI places Pickup orders
- How the AI places Shipping & Pickup orders
Where to find Orders in the panel
When your AI agent is configured with a Retail workflow, a cart icon appears in the panel sidebar. Clicking it takes you to:
https://panel.interlinked-ai.com/en/orders
This is the Orders page — a table showing every order the AI has created across all your connected messaging channels.
Screenshot: Panel sidebar with the cart icon highlighted, linking to the Orders page
Supported channels
Orders are created through AI conversations on three messaging platforms:
- Instagram — Direct messages on your connected Instagram business account.
- Facebook — Messenger conversations on your connected Facebook page.
- WhatsApp — Chats on your connected WhatsApp Business number.
The AI follows the same ordering flow on all three channels. Each order in the table shows which channel it came from with a small icon next to the client name, so you always know where the conversation happened.
How the AI handles ordering at scale
The AI is built to manage high-volume, concurrent ordering without mixing up conversations or losing context. Here is how it works:
Unlimited repeat orders
A customer can place an order, complete it, and come back later to place another one. There is no limit on how many orders a single customer can place over time.
Parallel conversations
Your AI agent can talk to many customers at the same time. There is no described limit on how many conversations or orders the AI can handle simultaneously. Whether you receive five orders in a day or fifty, each one is processed independently.
Context isolation
Every conversation is kept completely separate. One customer’s order flow never mixes with another customer’s. The AI tracks its own internal checkpoints for each conversation — it always knows what step each customer is on, what information it still needs, and what to ask next.
Lead isolation by channel
Each messaging channel creates a separate lead. That means:
- A person messaging you on Instagram is treated as one lead.
- The same person messaging you on Facebook is treated as a different lead.
- The same person messaging you on WhatsApp is yet another lead.
Conversations and order context do not merge between channels, even if the same person is behind multiple accounts. This is important to understand when reviewing your orders — you may see the same customer name appear as separate entries if they contacted you on different platforms.
Tip
If a customer contacts you on multiple channels, their orders will appear as separate entries in the Orders table. Each entry shows the channel icon so you can identify where each conversation took place.
Currency behavior
Your store operates in a single configured currency (such as MXN or USD), which you set during the wizard setup on the bank account step. All prices in the Orders table — product totals, shipping costs, and order totals — are displayed in that configured currency.
The AI is conversationally flexible: if a customer asks about a price in a different currency, the AI can answer and even make approximate conversions. However, the Orders table always shows amounts in your configured currency. It does not display multiple currencies side by side.
Note
Even if a customer discusses a payment in a different currency during the conversation, the order total shown in the Orders page reflects the configured store currency — not an alternate payment currency.
What to do next
- View and manage your orders — Learn how to use the Orders table, open order details, change statuses, and export data. See View and manage orders.
- Understand order flows — Read how the AI places orders for each delivery method: Shipping, Pickup, or Shipping & Pickup.
- Configure Orders behavior — Learn which settings affect how orders work, from shipping rates to payment rules. See Configure Orders behavior.
Related in Interlinked
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