Workflow foundation and operating surfaces
Interlinked expanded the product foundation around guided setup, channel configuration, and daily operating views.
- New Onboarding flow organized around company profile, agent identity, workflow selection, catalog or service context, and connected channels.
- New Workflow coverage for retail, appointment scheduling, qualification, payment-aware booking, and human handoff scenarios.
- New CRM manual control for pausing AI participation and reviewing conversation context.
- New Orders and Calendar surfaces aligned to retail and scheduling workflows.
- Improved AI Config updates after onboarding so teams can tune business context and agent behavior.