Help customers decide—and carry the order forward.
Ground recommendations in your catalog, maintain cart and order context, and move qualified purchase intent toward checkout and fulfillment.
The commercial state behind the conversation
Product discovery and order operations share the same customer context.
- Catalog-grounded discovery Find relevant products from structured catalog data and semantic search.
- Cart and order continuity Keep selections, quantities, customer details, and status connected across turns.
- Cross-sell with context Suggest relevant additions based on the active need without losing the primary purchase path.
Workflow sequence
Connect discovery to the order record
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01
Sync the catalog
Configure product data, availability context, and the channels where the agent can sell.
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02
Guide selection
Interlinked narrows options and records the customer's chosen items.
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03
Progress the order
The workflow creates the commercial record and advances checkout, payment, or human assistance.
Commerce workflows that progress beyond a recommendation
Support assisted discovery, recovery, checkout, and follow-up.
- Campaign product inquiry Match the request to catalog items and build a structured next step.
- Abandoned conversation recovery Resume with the existing cart and customer context instead of restarting qualification.
- Order status and follow-up Answer from operational order state and route exceptions to the right team.
Help customers decide—and carry the order forward.
AI handles the repeatable path while the team keeps visibility into context, exceptions, and handoff moments.
Evaluation paths
Keep evaluating the fit
Use these links to validate implementation details, commercial fit, and proof before moving forward.