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Catalog & orders

Your catalog, selling in the chat. From spreadsheet to confirmed order.

Upload your products from Excel, add photos and the agent puts them to work: it finds what the customer asks for, shows it with a photo, builds the cart and confirms the order for store pickup or shipping.

  • Import from Excel or CSV and the AI recognizes your columns
  • Each photo can show in your store, in the chat or both
  • Orders for store pickup or home delivery
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Import with AI-recognized columns, error review and the option to undo.
Excel or CSV
with photos in each agent reply, linked to your store if you have one.
1 to 5 products
Customers pick a store, or you charge a flat shipping rate with free shipping above an amount you set.
Pickup or shipping

Catalog

Upload your catalog from Excel, no retyping

The AI reads your file, recognizes which column is the price, the SKU or the stock, and shows you which rows have errors before saving. You can merge it with what you have or replace it, and undo the import if something went wrong.

  • Edit like a spreadsheet, with 50 steps of undo
  • Each size or color is its own product, with its own SKU
  • Import history to review what changed
How to upload your catalog

How it sells from your catalog

Finds, shows, recommends and flags

The agent checks your catalog on every reply, so what it offers always has a real price and real stock.

Finds

Understands what the customer means

It searches by exact name, with typos or by meaning: if someone asks for something to recover after the gym, it finds the products that fit. Out-of-stock products are flagged.

How the AI searches products

By photo

The customer sends a photo and the agent finds it

With the photo search ability, the agent compares the image with your catalog and shows the closest matches.

Recommends

Suggests what you approve, without forcing it

With the recommendations ability, the AI proposes product pairings and you decide which to use. The agent offers them, but only adds one if the customer taps the button.

Out of stock

If something is out of stock, it tells your store

When a customer asks for a product with no stock, the agent tells them, records the request and emails you so you know what people are asking for.

Photos

Photos ready to send in chat

Upload photos with a list of URLs or a folder named by SKU, and they're matched to each product. For each photo you choose whether it shows in your online store, in the chat or both.

  • Bulk photo import by SKU
  • Per-photo visibility: store, chat or both
  • The agent sends one to five products with photos per message
How to manage product images

Orders

Store pickup or shipping, as the customer prefers

For pickup, the customer picks the store. For shipping, they leave their address in the chat. You set a flat shipping rate and the amount above which shipping is free, and every order lands in your panel with its delivery method.

  • Clear statuses: confirmed, paid, shipped, cancelled
  • You add the tracking number to the order
  • Emails for you and your customer
In-chat payments

Before you upload your catalog

Good to know

  • Do you support size or color variants?

    Each size or color is its own product, with its own SKU, price and stock.

  • Does it connect to Shopify or WooCommerce?

    No. Your catalog lives in Interlinked AI and you load it from Excel or CSV.

  • Can the agent track a shipment?

    No. You add the tracking details to the order; there's no carrier integration.

  • Can it sell something I no longer have?

    No. Stock is checked in your system before the order is built, and out-of-stock products are flagged.

  • What if I make a mistake importing?

    Before saving you see the rows with errors, and afterwards you can undo the import from the history.

  • Can I export my orders to a spreadsheet?

    Yes. You export your orders to CSV from the panel.

Real prices and stock

The agent sells from your inventory, not from memory

Every price, every stock level and every total comes from your catalog at the moment of the conversation. The order is only created when the customer taps “Confirm order”.

Agent control
  • Stock is checked before confirming
  • The customer confirms with a button, not a “yes” lost in the chat
  • You can require your approval before each order is created

Keep exploring

What happens before and after the order

Questions about catalog and orders

How do I sell on WhatsApp with my catalog?
Upload your products to Interlinked AI from Excel or CSV with their photos. The agent finds them, shows them with photos on WhatsApp, Instagram or Messenger, builds the cart and confirms the order.
Can I import my catalog from Excel?
Yes. The AI recognizes your columns, shows you errors before saving, and you can merge with or replace your current catalog.
Can a customer order several products at once?
Yes. The agent adds several products to the cart and shows the total before confirming.
Can I charge for shipping?
Yes. You set a flat shipping rate and an amount above which shipping is free.
Can customers pick up in store?
Yes. They choose the store in the chat, and you decide whether they pay at pickup, in full upfront or with a deposit.
Can the agent recommend products?
Yes, with the recommendations ability: the AI proposes pairings, you approve which to use and the agent only adds what the customer accepts.

Start today

Upload your catalog and start selling from the chat

In a 20-minute call we walk through the import with your own file and show the agent selling your products.

Book a demo See pricing