Control belongs in the workflow. Not in a promise beside it.
Interlinked is designed around tenant-aware business data, explicit operating authority, human handoff, and authoritative system state for consequential actions.
Operating principles
Security includes what the agent is allowed to do.
Infrastructure controls matter, but so do product boundaries. Interlinked separates customer and tenant context, keeps business actions tied to configured workflows, and gives teams a visible path for review and takeover.
- Tenant-aware context Customer, conversation, catalog, service, commerce, and team records are scoped to the business operating them.
- Governed actions Sensitive or non-standard steps can require policy checks, approval, or human ownership.
- Authoritative state Payment and fulfillment decisions rely on verified system state rather than customer claims in conversation.
- Human control Teams can pause automation, take over a conversation, and retain the context needed to continue.
Trust review
Bring security into implementation planning.
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01
Scope data and systems
Identify channels, customer data, integrations, roles, and consequential actions in the initial workflow.
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02
Define authority
Document automation boundaries, approvals, handoff triggers, and owners before launch.
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03
Validate the operating path
Test expected flows, exceptions, failures, access boundaries, and recovery with the implementation team.
Due diligence
Need a deeper technical review?
Security and implementation requirements vary by workflow and organization. Share your architecture, procurement, or data-handling questions and we will route them to the right owner.
Enterprise review
Start with your actual data flow and risk model.
Tell us what the agent should access, decide, and complete so the discussion stays concrete.