Key Concepts
AI Agents
Autonomous systems capable of perceiving, reasoning, and acting to achieve goals.
Glossary entry
Definition context
Reference notes
AI Agents
Autonomous systems capable of perceiving, reasoning, and acting to achieve goals.
Key Concepts
Category
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Examples
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Use cases
Autonomous systems capable of perceiving, reasoning, and acting to achieve goals.
An AI Agent is an advanced software system that doesn’t just respond to commands but has the ability to pursue complex goals autonomously. Unlike a traditional chatbot that follows a script, an agent can ‘see’ its environment (receive data), ‘think’ (process that information using language models), and ‘act’ (execute tools, call APIs, send emails) to accomplish a mission.
How Interlinked uses it
Every Interlinked deployment is an AI agent bound to a specific workflow (Shipping & Pickup, Qualify & Schedule, Handoff to Human, etc.). The agent perceives the customer conversation on WhatsApp, Instagram, or Messenger, consults the business context you configured (catalog, branches, policies, hours), and acts inside that workflow — placing an order, booking a calendar slot, or transferring to a human in CRM. The agent does not improvise outside the workflow it was published under.