Autonomous systems capable of perceiving, reasoning, and acting to achieve goals.
An AI Agent is an advanced software system that doesn’t just respond to commands but has the ability to pursue complex goals autonomously. Unlike a traditional chatbot that follows a script, an agent can ‘see’ its environment (receive data), ‘think’ (process that information using language models), and ‘act’ (execute tools, call APIs, send emails) to accomplish a mission.
How Interlinked uses it
Every Interlinked AI agent follows a published workflow: retail (shipping, pickup or both), services concierge (schedule, quote, purchase or assisted) or hybrid concierge. The agent reads the customer conversation on WhatsApp, Instagram or Messenger, consults the business context you configured (catalog, branches, policies, hours), and acts inside that workflow: placing an order, booking on Google Calendar, or requesting a person, which records the request and emails you. Each workflow step limits which tools it can use.