Customer Support
Automate repetitive support withoutLosing Human Control
Interlinked answers common support questions from approved business context, keeps conversations visible in the CRM, and gives your team a manual handoff path for sensitive cases.
Support triage
Support queue
91%
first replies handled
Approved support context
Use policies, hours, product details, service rules, and business instructions from onboarding and AI Config.
Messaging-channel coverage
Support customers on connected channels such as WhatsApp, Instagram, and Facebook Messenger from one operating workspace.
CRM-based handoff
Pause the AI and respond manually when a support thread requires account-specific or sensitive judgment.
Live conversation state
State
Human review ready
Owner
Support lead
Mode
AI active
Context captured
Rules applied
Handoff visible
Operating model
Support automation with review paths
Useful support AI needs boundaries, context, and a place for humans to intervene.
01
Approved support context
Use policies, hours, product details, service rules, and business instructions from onboarding and AI Config.
02
Messaging-channel coverage
Support customers on connected channels such as WhatsApp, Instagram, and Facebook Messenger from one operating workspace.
03
CRM-based handoff
Pause the AI and respond manually when a support thread requires account-specific or sensitive judgment.
04
Workflow-aware answers
Retail, appointment, qualification, and handoff workflows each keep different support details available to the team.
Use-case depth
Support topics AI can handle first
Order and delivery questions
Explain pickup, delivery, payment instructions, and order next steps without forcing the team to repeat the same answer.
Service information
Answer service scope, requirements, business hours, location, booking flow, and preparation questions.
Escalation triage
Collect context and route complaints, exceptions, or unresolved issues to a person with the transcript attached.