Conversational AI
AI that follows your Operating Workflow
Interlinked is not a generic auto-reply layer. It uses your workflow, catalog, business context, connected channels, calendar rules, and handoff settings to guide real customer conversations.
AI agent core
Feature console
Signal
configured agent
Workflow grounding
The agent behaves differently for retail shipping, pickup, appointment booking, qualification, paid booking, or handoff-only service workflows.
Business context
Company information, agent identity, catalog or service data, policies, locations, and context shape the answers the AI can give.
Connected channels
The same configured agent can support conversations on connected channels like WhatsApp, Instagram, and Facebook Messenger.
AI handles the repeatable path while the team keeps visibility into context, exceptions, and handoff moments.
Capability anatomy
What makes the agent operational
The AI is useful because it is grounded in the same setup your team uses to run the business.
Workflow grounding
The agent behaves differently for retail shipping, pickup, appointment booking, qualification, paid booking, or handoff-only service workflows.
Business context
Company information, agent identity, catalog or service data, policies, locations, and context shape the answers the AI can give.
Connected channels
The same configured agent can support conversations on connected channels like WhatsApp, Instagram, and Facebook Messenger.
Human control
When a conversation becomes sensitive or specific, the CRM gives the team a way to pause AI responses and step in manually.
Workflow sequence
How Interlinked trains the agent
01
Configure the business
Onboarding captures company details, agent identity, workflow selection, catalog or service information, and business context.
02
Connect the channels
Authorize the messaging channels and required services, such as Google Calendar for scheduling workflows.
03
Publish and refine
After publishing, use CRM review and AI Config updates to refine the agent as real conversations reveal gaps.
Feature FAQ
What to know before launch
Is Interlinked only an FAQ bot?
No. The agent is configured around workflows, business context, channels, CRM handoff, Orders, and Calendar where those areas apply.
Can the AI answer outside the configured business context?
The strongest setup is grounded in approved business information. Teams should keep AI Config and catalog or service context current to avoid poor answers.
What happens when the AI should not answer?
The team can use manual control in the CRM to pause the AI and handle the conversation directly.