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WhatsApp integration

The official WhatsApp Business API, with a CRM and an AI agent.

You connect your number from the panel through Meta's official signup, keep using the WhatsApp Business app on the same number, and your history lands in an inbox with a CRM. Meta charges for its messages at its own rates; Interlinked AI adds nothing.

  • Meta's official connection, no middlemen or borrowed numbers
  • Coexistence: the app and the API on the same number
  • Chat history and contacts imported when you connect
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A direct connection to Meta's WhatsApp Business Platform, from the panel.
Official API
Keep using the WhatsApp Business app; what you send from the phone shows up in the inbox.
Same number
Meta charges for its messages at its official rates. Interlinked AI adds nothing.
0% markup

How it connects

From your number to your inbox, in four steps

You do it yourself from the panel, with no code and no separate provider to hire.

  1. 01 Connect

    You connect your number through Meta's official signup

    From Channels you open Meta's signup, choose your business portfolio and your number. You need a number that can receive the verification code and access to your business's Meta account.

    • No hosting, no DNS and no code
    • If the number is with another provider, Meta tells you whether it can move
    How to connect WhatsApp Business

  2. 02 Import

    Your history lands in the inbox

    When you connect, your WhatsApp conversations and contacts are imported once, with the progress shown. If something fails, you can retry within the next 24 hours.

  3. 03 Coexistence

    You keep using the app on your phone

    The WhatsApp Business app and the API share the same number. What you reply from the phone shows up in the inbox, and the AI steps away from that conversation for 15 minutes so it doesn't talk over you.

    • Your team answers from the inbox or from the app
    • Pause the AI in one conversation or across your business
    Inbox & CRM

  4. 04 Serve

    The agent answers with your data

    Once the channel is assigned to a published agent, every message is answered with your catalog, your policies and your rules, with buttons and product photos the way WhatsApp uses them.

    WhatsApp bot

Meta's rules

The 24-hour rule, handled in the inbox

When a customer messages you, you have 24 hours to reply freely. After that, you can only message them with a Meta-approved template. The inbox tells you and asks for a template when the window is closed, and automatic reminders use one on their own.

  • Templates created and submitted for approval from the panel
  • Broadcasts only to contacts who opted in
  • Automatic opt-out when a contact replies STOP or BAJA
Campaigns & automations

What Meta charges

Estimate what you'd pay Meta for your messages

Meta charges per message by type and by your customer's country, and bills you directly. Interlinked AI charges only your plan.

Cost transparency

WhatsApp API cost calculator

Meta charges per delivered message, by message type and the recipient's country. Interlinked AI adds 0% markup: you pay exactly Meta's official rate.

1,500

Free-form replies in a conversation the customer started. Meta includes 1,000 free per number per month; since Oct 1, 2026 the rest are charged.

1,000

Promotions, launches and cart recovery. The most expensive category.

500

Order confirmations, shipping updates and reminders. Since Oct 2026 also charged inside the 24-hour window.

Monthly estimate

Servicio (sobre 1,000 gratis): $4.25 USD
Campañas de Marketing: $39.70 USD
Utilidad / Transaccional: $4.25 USD
Interlinked AI markup: $0.00 (0%)
Some platforms add a per-message fee on top of Meta's rate. With Interlinked AI you pay exactly the official rate.
Estimated Meta cost per month:
$48.20 USD
$886.30 MXN / mes

Meta's official rates effective October 1, 2026 (USD and local-currency rate cards). Estimate: excludes Meta Business Agent and free entry point windows.

See Interlinked AI pricing

WhatsApp CRM

Every chat, with its contact, stage and owner

A WhatsApp CRM brings conversations together with customer information. In Interlinked AI each contact has a stage, tags, notes and a consent status, and each conversation is assigned to someone on your team.

  • Stages: new, contacted, interested, customer or lost
  • Filters: unread, unanswered, mine or unassigned
  • Roles: owner, admin, agent and viewer
Inbox & CRM

Before you connect

Good to know

  • Do I lose my number or my app?

    No. With coexistence you keep using the WhatsApp Business app on the same number, and messages you send from the phone show up in the inbox.

  • What do I need to connect?

    A number that can receive the verification code, and access to your business's Meta account and business portfolio.

  • What if my number is with another provider?

    During signup, Meta tells you whether the number can move or must first be released by the other provider.

    Meta connection troubleshooting

  • Does Interlinked AI charge for messages?

    No. Meta charges its official rates and bills you directly; you pay your Interlinked AI plan.

  • Can the agent message first?

    Only with a Meta-approved template when the 24-hour window is closed, and in broadcasts only to contacts who opted in.

  • Could my number get blocked?

    WhatsApp restricts businesses that send unwanted messages. That's why broadcasts check each contact's consent and honor opt-outs automatically.

Keep exploring

What connects to your WhatsApp

Questions about the WhatsApp integration

What is a WhatsApp CRM?
A system that brings your WhatsApp conversations together with each customer's information: stage, tags, notes and who's handling them. In Interlinked AI it comes with an AI agent that answers and sells with your catalog.
What's the difference between the WhatsApp Business app and the API?
The app is for answering from one phone. The API, Meta's official WhatsApp Business Platform, lets a team and an AI agent serve the same number from an inbox, with templates and broadcasts. With coexistence you use both on the same number.
Can I use my current WhatsApp Business number?
Yes. You connect it through Meta's official signup and keep using the app on that number.
Does my chat history move to Interlinked AI?
Yes. When you connect, your WhatsApp conversations and contacts are imported once, and you can retry within 24 hours if something fails.
How much does the WhatsApp Business API cost?
Meta charges per message by type (marketing, utility or service) and by your customer's country, and bills you directly. Interlinked AI adds no markup; you pay your plan separately.
What is the 24-hour rule?
You can reply freely for 24 hours after the customer's last message. After that, you can only message them with a Meta-approved template.
Can several people answer the same number?
Yes. Your team works from the inbox with their own users, and conversations are assigned to each person.
Can the AI make up prices or stock?
No. Prices, stock and payment links come from your system, never from the AI model.

Start today

Connect your WhatsApp and work from one inbox

In a 20-minute call we connect your number with you and set up your inbox.

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