WhatsApp integration
Run WhatsApp as an AI Sales Channel
Connect the WhatsApp Business Platform to Interlinked so customers can ask questions, receive AI-guided replies, book appointments, and reach a human when the conversation needs review.
WhatsApp sales thread
CRM conversation
WA
Business Platform channel
Connection
Live channel
Setup
Meta Embedded Signup
Review
CRM handoff
AI drafting
WhatsAppA live WhatsApp conversation can move from AI response to CRM review without losing customer context.
Is the black linen set still available for delivery before Friday?
Yes. I can confirm the item, delivery rule, and next step from your store context.
AI reply from catalog and policy context
Manual control is available from CRM when the team needs to review payment proof, exceptions, or sensitive requests.
Human handoff ready
Inbound
Customer messages and media
Outbound
AI replies and approved templates
Two-way
CRM conversation state
Connection overview
What WhatsApp adds to Interlinked workflows
WhatsApp is a live messaging channel for Interlinked workspaces that need customer conversations to become structured sales, support, booking, or order workflows. The connection is designed for businesses that already receive high-intent questions in WhatsApp and need the AI agent to respond with the same business context the team would use manually.
The product docs define WhatsApp as a Meta-powered channel connected through the WhatsApp Business Platform. That matters for SEO copy because the page should not describe a consumer-phone automation trick or an unofficial bot. It should describe a business messaging workflow: official setup, CRM visibility, AI responses, approved message-template boundaries, and manual control when a team member needs to step in.
Once WhatsApp is connected and the AI agent is published, incoming messages appear in the CRM inbox. Interlinked can use the published workflow, product catalog, business context, and channel setup to respond. For a retail team, that can mean answering product questions, continuing cart recovery conversations, collecting order details, or keeping payment-review context visible. For a service team, that can mean qualifying the request before offering a booking path. For a support team, it can mean handling first-line questions and escalating cases that need human judgment.
The strongest use of this integration is not raw automation volume. The value is operational continuity. A buyer can ask a product question, the AI can respond with configured catalog and policy context, and a human can still take control from the CRM if payment proof, fulfillment, refund, or other sensitive context needs review. That is the difference between a generic chatbot and a managed WhatsApp sales channel.
WhatsApp also has rules that should stay visible in the page strategy. The 24-hour customer service window, approved templates, account quality, and Meta billing are platform constraints. Interlinked can support WhatsApp workflows, but public content should not imply unlimited free-form outbound messaging or pricing that bypasses Meta charges.
What connects
Data flow stays tied to the operational job.
Each integration page only describes live, documented behavior that supports a real customer conversation or scheduling workflow.
Customer messages and media
Incoming WhatsApp messages appear in the CRM inbox where the AI agent and team can review the same thread.
AI replies and approved templates
The AI can reply during the customer service window, while outbound template use follows Meta and WhatsApp rules.
CRM conversation state
Conversation history, manual control, media context, and handoff moments stay visible in Interlinked.
Supported workflows
Use WhatsApp where it changes the customer path.
Sales questions
Answer product, service, pricing, delivery, pickup, or policy questions from customers who already prefer WhatsApp.
Cart and order recovery
Keep purchase context in the thread so the AI can help a buyer move toward payment, order review, or staff escalation.
Appointment booking
For scheduling workflows, WhatsApp can collect request details before Interlinked checks calendar availability.
Human handoff
A team member can take manual control when the conversation requires judgment, verification, or sensitive handling.
Product truth sources
Links for setup, workflow context, and next evaluation.
Integration FAQ
Details to confirm before rollout.
Does Interlinked use the WhatsApp Business Platform?
Yes. The documented setup connects through Meta Embedded Signup for the WhatsApp Business Platform, not the consumer WhatsApp app.
Can WhatsApp conversations be reviewed by a human?
Yes. WhatsApp conversations appear in the CRM inbox, where the team can monitor AI replies and take manual control when needed.
Can Interlinked send WhatsApp marketing campaigns?
Interlinked docs describe WhatsApp marketing campaigns using approved templates. Public pages should keep this tied to Meta and WhatsApp template rules.
Are WhatsApp charges included in Interlinked pricing?
WhatsApp Business Platform messaging charges are billed by Meta and are separate from the Interlinked subscription.
WhatsApp integration
Connect the channel only where the workflow is ready.
Connect WhatsApp Business to Interlinked so AI agents can handle sales, support, booking, order, and handoff workflows in chat.