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Insights for AI operations

Practical notes on AI operations, WhatsApp automation, and how teams ship support and sales workflows that actually run.

Abstract support workflow diagram for a multilingual AI operations article.

Conversational AI

Designing AI support workflows that preserve context at scale

A production AI support workflow is not just a prompt. It is routing, context retention, escalation policy, and clear ownership when conversations become complex.

Alex Rivera Mar 12, 2026 Updated Mar 18, 2026 2 min read

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A practical WhatsApp cart recovery playbook for lean revenue teams

Cart recovery succeeds when timing, message quality, and operational ownership work together. This playbook focuses on the workflow decisions that make the channel perform.

Laura Gomez Mar 14, 2026 Updated Mar 20, 2026 2 min read

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