Instagram integration
Turn Instagram DMs into AI Conversation Workflows
Connect an Instagram Professional account so Interlinked can receive Direct messages, answer with published business context, and keep social conversations visible in CRM.
Instagram DM queue
Social inbox
DM
Professional account channel
Connection
Meta OAuth
Account
Professional profile
Inbox
CRM visible
Direct message
InstagramInstagram messages move into a managed CRM thread where the AI can answer and the team can review.
Can I book a consultation from this Instagram page?
Yes. I can collect the service details first, then guide you toward the right booking path.
AI reply from workflow context
Instagram supports text, image, and video message handling through the connected account.
Media-aware thread
Inbound
Instagram Direct messages
Inbound
Text, image, and video context
Outbound
AI responses
Connection overview
What Instagram adds to Interlinked workflows
Instagram is a live social messaging channel for Interlinked workspaces that receive buyer, booking, or support questions through Direct messages. The page should target Instagram DM automation intent without promising feed posting, ads management, follower analytics, or unsupported social media automation. The product truth is narrower and more useful: connect the account, receive messages, answer with the published AI agent, and keep the conversation in CRM.
The setup starts with an Instagram Professional account. Interlinked docs specify that the account must be Business or Creator, linked to a Facebook Page, and authorized through Meta. This makes the connection appropriate for businesses that already treat Instagram as a sales or service surface instead of a place where messages disappear into a personal inbox.
Once connected, new Direct messages appear in the CRM inbox. The AI agent can respond using the workflow, product catalog, and business context configured during onboarding or AI Config. That makes Instagram useful for social commerce, appointment requests, lead qualification, and front-line support. A customer can ask about product availability, service fit, booking steps, or a support issue, and the conversation can keep moving without forcing the team to manually answer every repeated question.
The integration is also intentionally bounded. Interlinked docs describe receiving and processing text, images, and videos in Instagram Direct. They do not support public claims about posting to the feed, managing ads, or automating every Instagram action. That boundary keeps the page credible and helps buyers understand where the integration fits: social conversation operations, not broad social media management.
The strongest conversion angle is CRM visibility. Instagram DMs often start with fragmented context from a product post, story reply, or profile visit. Interlinked turns that thread into an operational conversation where the AI can answer, qualify, or hand off with context attached. For businesses with social sales demand, that is the page’s real SEO value.
What connects
Data flow stays tied to the operational job.
Each integration page only describes live, documented behavior that supports a real customer conversation or scheduling workflow.
Instagram Direct messages
New Direct messages from the connected Professional account appear in Interlinked for AI response and CRM review.
Text, image, and video context
Instagram Direct supports text, images, and videos in documented Interlinked message handling.
AI responses
The AI responds from the published configuration, workflow, catalog, and business context.
CRM manual control
The team can pause AI handling and respond directly when a social conversation needs a human.
Supported workflows
Use Instagram where it changes the customer path.
Social product questions
Answer questions that start from Instagram content, product discovery, or a customer browsing the business profile.
Lead qualification
Collect buyer, service, or consultation context before routing the conversation to the right team path.
Booking requests
Move social conversations toward a scheduling workflow when the business has configured appointment paths.
Support and escalation
Keep repeated support questions in the AI path while moving exceptions to manual review.
Product truth sources
Links for setup, workflow context, and next evaluation.
Integration FAQ
Details to confirm before rollout.
What Instagram account type is required?
The docs require an Instagram Professional account, either Business or Creator, linked to a Facebook Page.
Does Interlinked post to Instagram?
No public Interlinked docs support feed, story, ad, or analytics posting claims. This page covers Direct message handling.
Can a team member review Instagram conversations?
Yes. Connected Instagram conversations appear in CRM, where the team can monitor AI replies and take manual control.
What message types are documented?
Interlinked docs describe Instagram Direct support for text messages, images, and videos.
Instagram integration
Connect the channel only where the workflow is ready.
Connect Instagram Direct messages to Interlinked so AI agents can answer product, booking, qualification, and support questions from social conversations.