Program simulating human conversation.
A chatbot is a software application used to conduct an on-line chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent. Modern chatbots use AI to better understand user intent, unlike older rule-based ones.
How Interlinked uses it
We deliberately avoid the “chatbot” framing. Interlinked AI runs AI agents that follow a published workflow: retail (shipping or pickup), services concierge (schedule, quote, purchase or assisted) or hybrid. The difference matters in CRM: every conversation is reviewable; when a teammate replies from the WhatsApp Business app, Instagram or Messenger, the AI pauses for that contact for 15 minutes, and from the inbox you can pause or resume it per conversation. Nothing is locked inside a rule tree you have to maintain by hand.