Instagram integration
Answer Instagram DMs with AI, and sell without leaving the chat.
The agent answers direct messages, replies to your stories and your mentions with your catalog, photos and prices. Everything lands in the same inbox as WhatsApp and Messenger, where your team can step in whenever they want.
- Direct messages, story replies and mentions
- Products with photos from your catalog
- Meta's official connection with your professional account
- Direct messages, story replies and mentions arrive as conversations.
- 3 entry points
- Instagram, WhatsApp and Messenger together, with a tab per channel.
- 1 inbox
- Official connection with your professional Instagram account.
- Official API
What it handles
Where your customers already write to you
Each entry point lands in the inbox as a conversation, and the agent follows it with the same catalog and the same rules.
Direct messages
Answer DMs with your catalog
It searches by name, with typos, or by description, and sends up to five products with photos. It builds the order and sends the payment request in the same conversation.
AI agent
Stories
Turn a story reply into a sale
When someone replies to a story, the reply arrives as a direct message and the agent handles it with the context of your catalog.
Mentions
Reply when you're mentioned
Story mentions arrive in the inbox as a conversation, so the agent can say thanks, answer questions or take the chat toward a purchase.
One inbox
Instagram next to WhatsApp and Messenger
Instagram messages land in the same inbox as your other channels, with their own tab. Your team takes over any conversation, and the AI steps away for 15 minutes when someone replies.
- One agent per channel, with the model you choose
- Contacts with stage, tags and notes
- Abandoned cart follow-up on Instagram too
Before you connect
Good to know
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Does it reply to comments on my posts?
Not yet. Today it handles direct messages, story replies and mentions. Automatic comment replies are in development and depend on a Meta permission.
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What kind of account do I need?
A professional Instagram account (business or creator). You connect with Instagram's own login; no Facebook page needed. Personal accounts can't connect.
Connect Instagram -
Does it connect to Instagram Shopping?
No. The agent uses the catalog you load into Interlinked AI, not your Instagram shop.
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Can it take payments on Instagram?
Yes. It sends a Stripe payment link or your bank transfer details in the same chat.
Questions about the Instagram integration
- How do I answer Instagram messages automatically?
- Connect your professional Instagram account to Interlinked AI and assign it an agent. The agent answers direct messages with your catalog and your rules, and your team can take over any conversation.
- Does the agent answer replies to my stories?
- Yes. Story replies arrive as direct messages and the agent handles them the same way.
- Can it send product photos on Instagram?
- Yes. It sends up to five products with photo, name and price from your catalog.
- Does it reply to comments?
- Not yet. Automatic comment replies are in development.
- Do I need a Facebook page?
- No. You connect your professional Instagram account directly, with Instagram's own login.
Start today
Put your Instagram DMs to work
In a 20-minute call we connect your Instagram with you and see how it answers with your products.