Transfer to a Human at the
Perfect Moment
The AI resolves the bulk of queries relying on your business knowledge, but silently hands over control to a sales or support advisor when the customer explicitly requests it.
Perfect collaboration between AI and humans
Maximize your team's efficiency without losing the personal touch.
On-demand Handoff
When a customer explicitly asks for human assistance, the AI immediately hands control over to your team.
Transparent Collaboration
Pausing or resuming the smart agent is as easy as flipping a switch. You maintain full control over your sales channel.
Full History Included
The human agent receives an instant summary and the full transcript of the chat with the AI before saying hello, preventing the customer from repeating information.
Date Availability
If a customer or the current situation requires rescheduling appointments or services, the AI proactively proposes new dates and active time slots.
Use Cases
Classic examples of when to intervene.
Specialized Tech Support
The AI guides basic reboot steps. If the error persists, it passes the chat to Level 2 support to fix it in depth.
Specialized Attention
If the customer has a request or question that goes beyond the knowledge base and needs thorough review, they are routed to a rep for swift resolution.
Customer Retention
A user requests to cancel their subscription. The AI passes the case to the Retention team to offer personalized alternatives before they churn.
How smart routing works
Set your Rules
Define which keywords, lead scores, or sentiments trigger the handoff to a human agent.
The AI does the heavy lifting
The bot greets, collects basic data, and answers general questions to save your team time.
Your Agents Close
Your advisors receive an audio/visual notification when a chat needs their attention, with all the context included on screen.
Keep evaluating the fit
Use these links to validate implementation details, commercial fit, and proof before moving forward.