Commerce operating system
Recover carts and close orders from the conversation.
Interlinked gives e-commerce teams an AI sales operator for WhatsApp, Instagram, and Facebook: product guidance, cart recovery, payment coordination, order updates, and human handoff in one calm workspace.
Retail
shipping and pickup workflows
Orders
created from chat context
CRM
handoff and owner visibility
interlinked commerce
Kira L. · WhatsApp
Cart recovery
Black linen set
$148.00 · size M · in stock
Intent
High
Next step
Payment
Owner
AI agent
Revenue leaks
Most lost sales happen after the buyer already raised their hand.
Interlinked keeps product, buyer, cart, payment, and support context connected, so the agent can move buyers forward without losing operational detail.
Abandoned carts
Recover buyers while intent is still warm.
Interlinked follows up inside WhatsApp, Instagram, or Facebook with the product, context, and next best action already attached.
Product questions
Turn hesitation into guided selection.
The agent compares variants, checks policy answers, and recommends the item that fits the buyer instead of sending them back to a storefront.
Order friction
Move from chat to order without a handoff gap.
Shipping details, payment instructions, proof collection, and team validation stay visible in one operating view.
Conversation to order
A commerce workflow built around how customers actually buy.
Interlinked does not replace your store. It closes the gaps around it: the questions, abandoned sessions, payment proof, and repetitive order updates that happen in messaging.
01
Detect intent
Classify product questions, cart abandonment, order updates, and support threads the moment a buyer writes.
02
Guide the purchase
Recommend products, answer objections, collect address details, and create a clear checkout path in the same conversation.
03
Sync operations
Push orders, payment proof, status, and human handoff notes into the dashboard so the team sees what needs action.
Commerce desk
orders, chats, handoff
Recovery
Cart status
Review
Payment proof
AI active
Owner
| Customer | Channel | Stage | Order | State |
|---|---|---|---|---|
| Mia Chen | Cart recovery | Address captured | Ready | |
| Jordan Lee | Product match | Variant selected | AI active | |
| Ava Smith | Tracking answer | Manual review | Paused |
Operator visibility
The team sees revenue work, not just message volume.
The buyer conversation, order value, channel, next step, and handoff status sit together so your team can understand what the AI handled and where human review matters.
Launch path
Start with the workflows that already cost your team time.
Connect your catalog
Bring in products, variants, stock, prices, policies, and delivery rules so the agent can answer with commerce context.
Set the sales motion
Choose recovery timing, brand voice, discount rules, escalation triggers, and the exact moments where your team validates.
Launch and tune
Watch conversations, orders, and recovered revenue from the dashboard, then refine the agent from real buyer behavior.
Commerce depth
How ecommerce chat becomes a recoverable sales workflow
The strongest ecommerce automation use cases happen after a shopper has already shown intent: they ask about a product, abandon a cart, need delivery details, or send a payment or fulfillment question that requires review.
Cart recovery should answer the reason the buyer stopped
A useful cart recovery workflow is not just a reminder. The AI should help resolve the hesitation that stopped the customer: delivery timing, sizing, payment instructions, pickup rules, product fit, or whether a person needs to review the request. Interlinked should keep this grounded in configured product and business context instead of inventing discounts or urgency.
- Reference the product or order step only when that context is available.
- Ask for the next decision the buyer needs to make, such as delivery, variant, or payment step.
- Route refunds, payment proof, fulfillment exceptions, and unclear requests to manual review.
Catalog-aware answers reduce repetitive product questions
Ecommerce teams often lose time answering the same product questions across WhatsApp, Instagram, and Facebook. When the product catalog and policies are configured, the AI can answer from approved product context, explain options, and keep the conversation tied to the item the buyer is considering.
- Keep product names, variants, availability-style context, delivery rules, and pickup rules current.
- Avoid claims about stock, delivery, or discounts unless the business source supports them.
- Review product-question transcripts to improve catalog descriptions and escalation rules.
Orders, templates, and human review need one operating path
The ecommerce page should make clear that Interlinked supports the chat-based sales layer around the storefront. It does not replace the store. The useful workflow is the connection between conversation, order context, approved WhatsApp template follow-up, and a human review path for payment, fulfillment, or policy exceptions.
- Use WhatsApp templates carefully for follow-up that requires approved outbound messaging.
- Keep AI-created order records and conversation context visible for the team.
- Train the handoff path around payment proof, returns, delivery exceptions, and unusual customer requests.
E-commerce FAQ
Details for retail teams using chat as a sales channel.
Does Interlinked replace Shopify, WooCommerce, or another storefront?
No. It supports the chat-based sales and support layer around the storefront. This batch avoids claiming unsupported direct storefront integrations.
Can the AI create retail order records?
Yes, retail workflows can create orders visible in the Orders area, with channel context and the workspace's configured currency.
When should a human review an order?
Human review is useful for payment proof, fulfillment exceptions, unusual customer requests, refunds, or any situation where the AI should not decide alone.
E-commerce automation
Build the sales layer around your store.
Give buyers a faster path from question to order, and give your team a quieter way to manage the work behind every sale.