Help Center

You can sign up in two ways: 1. Using your email and a new password. 2. Clicking 'Continue with Google' for a quick and secure signup.

Check your spam or junk folder. If you can't find it, try logging in with your email and password; the system will show an error and resend a new verification link.

If you are logged in, go to My Account > Settings > Account Settings. There you will find the section to change your password. If you cannot log in, use the 'Forgot your password?' option in the login modal.

It is an extra layer of security. In addition to your password, you will need a 6-digit code from an authenticator app (like Google Authenticator) to log in. You can enable it in My Account > Settings > Security.

You can delete your account from My Account > Settings > Account Settings, in the 'Danger Zone'. You will need to enter your password to confirm. This action is permanent and will delete your data.

We offer three plans: Starter ($69.00 USD/mo with 5,000 messages), Pro ($99.00 USD/mo with 10,000 messages), and Ultra ($149.00 USD/mo with 25,000 messages). All plans include WhatsApp, Instagram, and Facebook.

Choose a plan on the pricing page, then select your billing cycle (monthly, 6 months, or 12 months) and pay securely with a credit or debit card via Stripe.

You can view your entire history in My Account > Billing > Payment History. From there you can see details and download your invoices in PDF.

Go to My Account > Billing > Subscriptions. Click 'Manage' on your active plan. You will be redirected to our secure Stripe customer portal where you can cancel your plan. Your service will remain active until the end of the paid period.

Yes. We offer 15% off for 6-month billing and 25% off for 12-month billing. You can select these cycles from the pricing page.

It's very easy. Go to My Account > My Agent > Edit Agent. There you will find several sections (Brand Data, Catalog, Branches, Policies, etc.). Everything you write in those fields will be the knowledge base the agent uses to answer.

In the 'Product Catalog' section, you can drag or select an Excel (.xlsx, .xls) or CSV (.csv) file. Your file must have at least Name and Price columns. Additional columns like SKU, Stock, or Description will also be used by the agent.

Yes! In the 'Branches and Hours' section you can add as many branches as you need. For each one, you can specify its name, address, phone, Google Maps link, and a detailed schedule for each day of the week (including if it's closed).

Here you can add specific rules for your business. For example: 'Return Policy: We accept returns up to 15 days...', 'Warranty: All products have a 1 year warranty...', 'Shipping: Free shipping on purchases over $50 USD'. The agent will use this information to answer related questions.

Absolutely. In the 'Behavior' section, you can write an initial greeting, select from various communication styles (friendly, formal, technical, etc.), and decide if the agent should use emojis or prefer short answers.

In the 'Payment Information' section, you can select the methods you accept (e.g., Cash, Card, Transfer). If you accept transfers, you can add your bank accounts (Bank, Holder, and CLABE) so the agent can provide them securely when a customer requests them.

Go to My Account > My Agent > Connect Social Media. You will see buttons for Instagram and Facebook. Upon clicking, you will be redirected to an official Meta (Facebook) window to securely authorize Interlinked to manage your page's messages. We will never ask for your Facebook password.

All our plans include the 3 channels (WA, IG, FB) for the same price. WhatsApp uses the Official Meta API, and our team will guide you through the process of configuring and connecting a number.

No. The Official WhatsApp API does not allow using numbers that are already registered in the WhatsApp application (neither personal nor Business). You must use a 'clean' phone number (capable of receiving an SMS or call for verification) that is not tied to the app.

Every response generated by artificial intelligence to a customer query counts as one message. Customer messages do not count, only the agent's responses.

Your agent will stop responding automatically to new conversations. You will receive a notification and can decide whether to upgrade to a higher plan to continue the service or wait for the start of your next billing cycle, where your counter will reset.

You can view your usage in real-time in two places: on the main Dashboard (when entering 'My Account') and in the My Agent section, in the 'Metrics' panel.