Prompt Engineering

The art of designing effective instructions for AI models.

Prompt Engineering is the discipline of crafting, refining, and optimizing inputs (prompts) given to a generative AI model to obtain the most accurate, relevant, and high-quality results. It’s not just ‘asking for things’, but understanding how the model interprets instructions, context, and constraints.

How Interlinked uses it

You don’t write prompts in Interlinked — you fill in business context. The Onboarding Wizard and AI Config capture brand, catalog, branches, policies, hours, greeting, and communication style, and the platform composes the actual model instructions for you. This is deliberate: editing a structured form is auditable; hand-crafted prompts drift silently and make conversations hard to debug later.