Exceptions: close a day or change its hours
How to block a full day or change the hours of a date in the Interlinked AI Calendar, what the colors mean, and what happens to appointments that were already booked.
In the product: Appointments & quotes →
An exception changes your working hours on a specific date: a holiday, a vacation or a day you open later. It applies to your whole business: your AI agent and your booking link stop offering times outside what you set.
Where to create one
- In Calendar → Exceptions → Add Exception.
- Or click any day in the calendar: a side panel opens with that day’s actions.
Three date types
| Type | Use it for |
|---|---|
| Single Day | One date, for example November 2. |
| Date Range | Several days in a row, for example a vacation from December 20 to 27. |
| Recurring | The same date every year: you pick the month and day, for example December 25. |
Block the day or override its hours
Block Full Day (the default): no appointments are accepted that day. In month view, the day shows in red.
Override Hours: the hours you enter are the only open hours that day; they replace your working hours for that date only.
- Example: you normally work 9:00–18:00 and that day you only work in the morning. Enter 9:00 to 13:00.
- If you want to close from 9:00 to 11:00 and stay open the rest of the day, enter 11:00 to 18:00, not 9:00 to 11:00.
- In a date range, the overridden hours repeat on every day of the range.
- In month view, the day shows in yellow. In week and day views, closed hours appear dimmed.
You can add a Reason (optional) so your team knows why the day changed.
Appointments that were already booked
Existing appointments aren’t cancelled on their own. If the date already has appointments, the panel lists them and you choose what to do with each:
- Keep: the appointment stays.
- Cancel: the Google Calendar event is deleted and the customer gets the cancellation email.
We recommend also messaging each customer whose appointment you cancel on WhatsApp.
Change or remove an exception
Click the day in the calendar or find it in Exceptions. From the side panel you can:
- Block Full Day or Convert to modified hours.
- Edit modified hours.
- Remove exception to go back to your normal working hours.
How the offered times are calculated
For each appointment, Interlinked AI starts from your working hours, applies that date’s exception, then the hours of the resource, the service and, for in-person appointments, the branch. It removes busy events from your Google Calendar and existing appointments, and finally respects the minimum notice and the booking window.