Enterprise plan

What Enterprise is

Enterprise is a tailored commercial plan for organizations whose team size, conversation volume, workspace structure, support needs, or rollout requirements do not fit a standard self-serve plan.

It is not a fixed package with one public price. The Interlinked team reviews your requirements and confirms the available features, limits, service level, onboarding, and commercial terms for your organization.

Who should consider Enterprise

Enterprise may be a fit when you need:

• More workspace members or larger support teams.
• Higher or more predictable conversation capacity.
• Several brands, business units, or locations managed together.
• A coordinated rollout across teams or regions.
• Dedicated onboarding and an agreed support process.
• A tailored set of connected channels, agents, automations, storefronts, services, or payment workflows.

The right plan depends on how your organization operates, not only on message volume.

What an Enterprise discussion can cover

The Interlinked team can review:

Area	Questions to answer
Workspace structure	How many businesses, brands, locations, and teams need access?
Agent operations	How many agents and customer journeys do you expect to run?
Conversation volume	What is your normal volume and what peaks should the plan handle?
Channels	Which customer channels need to be connected and by which teams?
Commerce and services	Do you need product sales, storefronts, appointments, quotes, or service requests?
Team operations	Which people need to review conversations, approvals, tasks, payments, or orders?
Onboarding and support	What launch date, training, and ongoing support does your team need?

Availability and limits are confirmed during the commercial review. Do not assume that a standard-plan feature, limit, or integration is included in Enterprise without written confirmation.

Enterprise compared with standard plans

Standard plans	Enterprise
Public plan options and published limits	Requirements-based configuration and agreed limits
Self-serve billing and plan changes	Commercial review with the Interlinked team
Standard onboarding path	Coordinated onboarding when included in the agreement
Standard support path	Support arrangement defined for the organization
One workspace structure per plan	Workspace and team structure reviewed for your use case

Prepare for a conversation

Before contacting the Interlinked team, prepare:

• The number of businesses, brands, and locations.
• The number of team members who need access.
• Expected average and peak conversation volume.
• The customer channels and workflows you plan to use.
• Your product, service, storefront, payment, and automation requirements.
• Your target launch date and rollout phases.
• Any approval, training, or support expectations.

This information helps the team recommend a clear scope and avoid assumptions about what the plan includes.

What happens next

1. Share your organization’s requirements with the Interlinked team.
2. Review the proposed scope, limits, onboarding, support, and commercial terms.
3. Confirm which workspaces and features are included.
4. Follow the agreed onboarding plan.

For current self-serve options, see Plans and pricing. For subscription changes and invoices, see Billing and subscription management.