Notification preferences
Control which emails you receive from Interlinked AI — manage preferences for product news, billing alerts, and security notifications, and understand the difference between optional and transactional emails.
What is the Notifications tab
The Notifications tab in Settings allows you to control what kinds of emails you receive from Interlinked AI. It is the central location for managing your communication preferences — deciding which types of updates are relevant to you and which ones you prefer not to receive.
To access the Notifications tab, navigate to Settings → Notifications, or go directly to:
https://panel.interlinked-ai.com/en/settings?tab=notifications
Notification categories
The Notifications tab organizes email preferences into three categories. You can enable or disable each category independently based on what information is valuable to you.
News and product updates
This category covers emails about what is new and changing in Interlinked AI. When enabled, you receive communications about:
- Product announcements — New features, capabilities, or tools being added to the platform
- Improvements — Enhancements to existing features, performance upgrades, or UX changes
- Updates about Interlinked AI — Company news, roadmap updates, and platform milestones
These emails help you stay informed about the platform’s development and discover new capabilities that may benefit your business. If you prefer to discover new features on your own through the panel, you can disable this category.
Billing and payments
This category covers emails related to the financial side of your subscription. When enabled, you receive:
- Billing issue notifications — Alerts when a payment fails or encounters a problem
- Renewal alerts — Reminders before your subscription renews, especially for longer-term plans
- Payment notices — Confirmations when charges are processed or payment methods are updated
- Subscription-related updates — Notifications about plan changes, credits, or billing adjustments
Tip
Keeping billing notifications enabled is strongly recommended. A missed payment failure alert could lead to subscription interruption if the issue is not resolved before retry attempts are exhausted. See Billing and subscription management for details on payment failure handling.
Security alerts
This category covers emails related to account security events. When enabled, you receive:
- Suspicious activity alerts — Notifications about unusual or potentially unauthorized login attempts
- Access notifications — Alerts when new sessions are created or when access patterns change
- Password-related events — Notifications about password changes, reset requests, or other credential-related activities
- Other security notifications — Important security events that affect your account
Important
Disabling security alerts means you will not be notified about potentially suspicious activity on your account. Consider keeping this category enabled, especially if your account handles sensitive business data or if multiple people have access to your credentials.
Screenshot: Notifications tab showing the three notification categories with toggle switches
Transactional emails
In addition to the preference-based notification categories described above, Interlinked AI also sends transactional emails for important account and subscription lifecycle events. Understanding the difference between these two types of communication is essential.
What are transactional emails
Transactional emails are service-related messages connected directly to actions you take on your account. They are triggered by specific events and provide confirmation or important information about changes to your account status.
Examples of transactional emails include messages sent when you:
- Create an account — A welcome email confirming your registration
- Activate a free trial — Confirmation that your Pro trial has started
- Subscribe to a paid plan — A receipt or confirmation of your subscription activation
- Cancel a subscription — Confirmation that your cancellation has been processed
- Complete other account or subscription lifecycle actions — Any significant change to your account status
How transactional emails differ from notification preferences
The three notification categories (news, billing, security) control preference-based communications — ongoing updates that you choose to receive or not receive. Transactional emails, on the other hand, are tied to specific account events and are delivered regardless of your notification preference settings.
| Type | Examples | Controlled by preferences |
|---|---|---|
| Preference-based | Product news, billing alerts, security notifications | Yes — you can enable or disable each category |
| Transactional | Account creation, trial activation, subscription confirmation, cancellation | No — these are essential service communications |
Note
You may still receive important account emails even if you have disabled all three notification categories. This is by design — transactional emails ensure you always receive critical information about changes to your account, subscription, or billing status.
Why transactional emails cannot be disabled
Transactional emails serve as your record of important account events:
- They provide legal and financial documentation — Your subscription confirmation or cancellation email serves as proof of the action
- They confirm security-sensitive changes — Account creation and password changes are important security milestones to document
- They protect you as a customer — Receiving a confirmation email ensures you know when a financial commitment has been made or ended
These emails are not marketing communications — they are essential service messages that maintain the integrity of your account relationship with Interlinked AI.
Recommended notification configuration
While every user’s preferences are different, here are recommendations based on common use cases:
For business owners actively using the platform
| Category | Recommendation | Why |
|---|---|---|
| News and product updates | Enable | Staying informed about new features helps you maximize platform value |
| Billing and payments | Enable | Critical for catching payment issues before they affect your subscription |
| Security alerts | Enable | Essential for protecting your business data and detecting unauthorized access |
For team members or limited-access users
| Category | Recommendation | Why |
|---|---|---|
| News and product updates | Optional | The account owner may prefer to relay product updates to the team |
| Billing and payments | Disable | Billing is typically managed by the account owner, not by team members |
| Security alerts | Enable | Every user should be aware of security events affecting their access |
For users evaluating the platform
| Category | Recommendation | Why |
|---|---|---|
| News and product updates | Enable | Helps you understand the platform’s direction and upcoming capabilities |
| Billing and payments | Enable | Important if you are on a free trial and approaching a billing event |
| Security alerts | Enable | Good practice even during evaluation |
What to do next
- Review your account profile — Make sure the email receiving these notifications is correct. See Account information.
- Secure your account — Pair notification preferences with 2FA for comprehensive protection. See Security and two-factor authentication.
- Manage your billing — Understand the billing events that may trigger notifications. See Billing and subscription management.
Related in Interlinked
Connect this documentation topic to the relevant product, workflow, or commercial context.
On this page
- What is the Notifications tab
- Notification categories
- News and product updates
- Billing and payments
- Security alerts
- Transactional emails
- What are transactional emails
- How transactional emails differ from notification preferences
- Why transactional emails cannot be disabled
- Recommended notification configuration
- For business owners actively using the platform
- For team members or limited-access users
- For users evaluating the platform
- What to do next