Privacy and busy events

Why some events appear as Busy

When you connect a Google Calendar account to Interlinked, the system syncs your calendar events to understand your availability. This is necessary for the AI to avoid double-booking and to only offer time slots when you are actually free.

However, not all calendar events are Interlinked appointments. Your Google Calendar may contain personal events such as:

• Birthday celebrations
• Personal medical appointments
• Family commitments
• Social plans
• Private meetings
• Any other personal events

Interlinked never reveals the details of these private events. Instead, they appear on the Interlinked Calendar as:

Busy

No event title, personal notes, attendee list, or any other private information is shown. The time is simply marked as unavailable.

What users can and cannot see

When a private Google Calendar event is synced to Interlinked:

What is visible

• That the time slot is unavailable (shown as “Busy”)
• The time range of the event (start and end time)
• That the slot cannot be booked by customers

What is hidden

• The event title (e.g., “Doctor’s appointment” is never shown)
• Personal notes attached to the event
• Attendee names or email addresses
• Location details
• Event description or attachments
• Any other private metadata

This means that anyone viewing the Interlinked Calendar — including team members — can see that the time is blocked, but they cannot see why.

Clicking on a Busy event

If you click on an event labeled Busy on the Interlinked Calendar, nothing happens. No modal opens, no details appear, and no information is revealed.

This is intentional. Unlike Interlinked appointments (which open a details modal when clicked), Busy events are not interactive because there is no information to display within Interlinked.

When privacy matters most

The Busy event behavior is especially important in the following scenarios:

Personal calendar connected for business use

Many small business owners connect their personal Google Calendar to Interlinked because it is the calendar they already use. In this case, the calendar contains both business appointments and personal events.

The Busy label ensures that personal events stay private, even when the calendar is used for business scheduling.

Team access to the calendar

In Interlinked, a business can have:

• A main account tied to billing and full access
• Additional employee accounts with reduced permissions

When employees or team members view the shared business calendar, they see:

• All Interlinked appointments with full details (customer name, notes, context)
• Personal Google Calendar events as Busy — with no private details exposed

This lets teams manage their scheduling workflow collaboratively without compromising the business owner’s personal privacy.

Multiple team members viewing the same calendar

If multiple team members need to understand availability, the Busy indicator gives them the information they need (the time is taken) without showing information they should not see (what the event is about).

How Busy events affect AI scheduling

The AI treats Busy events the same as any other existing calendar event. When checking availability for a customer:

• The AI reads the Busy time range from Google Calendar
• The AI excludes that time range from available slots
• The AI never offers a time during a Busy event
• The AI does not know or share any details about what the Busy event is

This means your personal events automatically protect your availability without any manual intervention. You do not need to create separate exceptions for personal commitments — they are respected automatically through the Google Calendar sync.

Privacy and the display modes

The Busy label appears in both calendar display modes:

• Business hours mode — Busy events within your configured hours are shown as Busy blocks
• Full day mode — Busy events at any time of day are visible as Busy blocks

In both cases, only the time range is shown, never the event content.

What to do next

• View appointment details — Learn what information is available when you click an Interlinked appointment. See Appointment details.
• Manage your Google Calendar connection — Understand how to connect, reconnect, or disconnect. See Google Calendar connection.
• Return to overview — Go back to Calendar overview.