Turn the agent on and off
How to turn off your agent on all its channels, what happens to messages while it's off, and how to turn it back on.
In the product: AI agent →
Each agent has an On / Off toggle. You’ll find it on the agent’s card in My Agents and at the top of its page. When it’s off, the agent stops replying on all its assigned channels; its setup, its channels, and its published versions are kept.
Turn off the agent
- Click the On toggle.
- Confirm in Turn off this agent? with Turn off.
You’ll see Agent paused, and the agent will be Off.
While it’s off:
- Your customers’ messages keep arriving in Conversations.
- No one replies to them automatically, and when you turn it back on, the agent does not reply to the messages that arrived while it was off. Handle them yourself from the inbox.
Turn it back on
Click the Off toggle. If the agent meets its requirements, you’ll see Agent enabled, and it starts replying again from the next message.
If something is missing, the panel takes you to the first pending item. If the agent has never been launched, use Validate and launch. Read Launch your agent.
Publishing also turns it on
If you publish changes while the agent is off, the agent turns back on. If you want it to stay off, turn it off again after you publish. Read Publish changes.
Pause just one conversation
To handle a conversation yourself without turning off the agent in the others, choose I reply in that conversation. Read Who replies: the AI or your team.