Agent abilities (BETA)
The extra features you can turn on for your agent, what each one needs, and how to set them up.
In the product: AI agent →
Abilities are extra features you turn on one by one for your agent: confirming orders by email, recovering abandoned carts, understanding voice notes, and more. They’re in BETA. Each one respects your agent’s workflow, channels, and controls.
Open them in My Agents → your agent → Abilities.
How to turn on an ability
- Click the ability’s switch, or Manage.
- Review its settings in the panel that opens.
- Click Turn on ability.
It applies immediately; you don’t need to publish. You’ll see Ability turned on and the Live now label. To turn it off, use the switch or Turn off.
If an ability says Setup required, something is missing. For example, Connect WhatsApp first.
You only see the abilities that fit your agent’s job. A services agent, for example, doesn’t see the cart abilities.
For selling products
| Ability | What it does | Needs |
|---|---|---|
| Order confirmation | Emails the customer and notifies the owner when the agent creates an order | Nothing |
| Abandoned-cart follow-up | Reviews the conversation and sends a friendly reminder if the customer still shows interest. You choose when: after 4, 12, or 23 hours | WhatsApp connected |
| Product recommendations | Suggests a complementary product after the customer adds something to the cart. The customer decides whether to add it | At least 2 products |
| Search catalog by photo | Finds similar products when the customer sends a photo or screenshot | An assigned channel and product photos that are ready |
| Product storefront links | Includes the product’s link in your online store | Your online store, published |
| Consumable replenishment reminders | Sends a WhatsApp reminder when a regularly used product is about to run out | WhatsApp, billing verified with Meta, and an approved template |
In Product recommendations you can generate AI suggestions from your catalog and review them before publishing, or publish them automatically. Until you have approved recommendations, the agent can suggest products from the same category.
For any business
| Ability | What it does | Needs |
|---|---|---|
| Visual catalog cards | Shows photos and cards of your products or services when the agent recommends them. You choose 3 or 5 per reply | Nothing |
| Voice-note interaction | Understands WhatsApp voice notes and replies with text, with voice, or the same way the customer did | WhatsApp connected |
| Google Review follow-up | Invites your customers to leave a review 24 hours, 3 days, or 7 days after a delivered order or a completed appointment | WhatsApp, your Google review link, and an approved template |
Meta templates and costs
Consumable replenishment reminders and Google Review follow-up send messages outside WhatsApp’s 24-hour window. To do that, they use a marketing template that Meta must approve. From the ability’s panel you can write the message and submit it for approval. Meta charges for each message at its official rates; Interlinked AI doesn’t add a markup.
The review invitation must be neutral and sent to every customer who meets the rule, not just the satisfied ones. Google doesn’t allow asking only happy customers for reviews or offering something in return.
Photos and visual replies
The cards show the photos you marked as visible in chat. Review your photos in Catalog → Photos.