Calendar: important notes and behaviors

Views and refresh

• Calendar offers Month, Week, and Day views.
• Business Hours narrows the display to the saved weekly schedule; Full Day shows the full day.
• Refresh calendar reloads current events and availability.
• The page also refreshes while it is visible, but use the button when you need to check a recent booking now.

Availability

• Business hours define the recurring weekly schedule.
• Exceptions modify a single day, date range, or recurring date.
• Existing events in the connected Google Calendar can make a time unavailable.
• A service’s duration and configuration also affect the times it can offer.

Read Business hours settings and Create and manage exceptions for changes.

Appointments and private events

• Select a scheduled appointment to open its details, then use the available CRM or Google Calendar link.
• A private Google event appears as Busy without a title or private notes.
• Selecting a Busy event does not reveal additional details.
• Changing an exception can affect appointments inside the blocked period. Read the confirmation carefully before saving.

Connections and agent state

• Google Calendar is required for an appointment-capable agent to check availability and create new events.
• Manage the connection from Channels → Agent Plugins → Google Calendar or the relevant guided setup step.
• A connected calendar is not enough by itself: the service, agent readiness, channel assignment, and on/off state must also be correct.

For the end-to-end flow, read How AI booking works. For privacy details, read Privacy and busy events.