Calendar — important notes and behaviors

Availability and display

• The Calendar is only available for supported Service workflows: Qualify & Schedule, Qualify, Pay & Schedule, Free Appointment, and Paid Appointment.
• The Calendar is not used for Qualify & Transfer or Handoff to Human. These workflows do not involve appointment scheduling.
• The calendar icon only appears in the panel sidebar when a calendar-based workflow is selected.

Views and display modes

• The Calendar supports Month, Week, and Day views. You can switch between them at any time.
• The Calendar offers two display modes: Business hours (shows only your configured working hours) and Full day (shows the full 24-hour day).
• In Business hours mode, appointments scheduled outside your configured hours are hidden from view — they still exist, but are not displayed.
• In Full day mode, private Google Calendar events appear as Busy with no details shown.

Auto-refresh

• The Calendar auto-refreshes every 60 seconds. New appointments appear automatically within one minute of being booked.
• A manual refresh button is available if you need to see updates immediately.

Exceptions and existing appointments

• Booking exceptions can cancel already-booked appointments if those appointments fall inside a newly blocked time.
• When an exception cancels an existing appointment, the affected customer receives a cancellation email.
• If a reason was added to the exception, that reason is included in the cancellation email sent to the customer.
• Always check for existing appointments before creating exceptions on dates that already have bookings.

Color indicators

• A fully blocked day (entire day exception) is shown in red on the calendar.
• A partially blocked day (time-range exception) is shown in yellow on the calendar.
• These colors appear consistently across month, week, and day views.
• Clicking a red or yellow day opens a right-side drawer with more controls, exception details, and the option to edit or remove the block.

Day drawer behavior

• The drawer for a red (fully blocked) day lets you remove the block or convert it to a partial-day block.
• The drawer for a yellow (partially blocked) day lets you block the full day or edit the override hours. It also shows the effective hours — the remaining available time after the block is applied.

Business hours

• Business hours define your regular weekly schedule and can be configured from both the Calendar screen (gear icon) and the setup wizard (Calendar availability step).
• Each day of the week can be configured independently — turned on/off, single time range, or multiple time ranges.
• Business hours and exceptions are separate systems that work together. Business hours define the weekly schedule; exceptions override specific dates.

Appointments

• Clicking a scheduled appointment opens a details modal with customer email, date, duration, notes, and conversation context.
• The modal includes buttons to open the event in Google Calendar and to open the lead conversation in the Interlinked CRM.
• Clicking a Busy event does nothing — this is expected behavior, as private Google Calendar details are never exposed.

Privacy

• Private Google Calendar events always appear as Busy, regardless of the display mode.
• No event title, personal notes, attendee names, or other private information is ever shown to other Interlinked users.
• This is a privacy feature, not missing data. Check your Google Calendar directly if you need to see the details of a Busy event.

Google Calendar connection

• A Google Calendar connection is required for all calendar-based workflows.
• The connection can be managed from the setup wizard (Calendar connection step) or from Connect Channels in AI Config.
• Disconnecting removes the authorization token and revokes Interlinked access. Existing events on Google Calendar are not deleted.
• Reconnecting refreshes the authorization and restores full functionality.

AI booking behavior

• The AI understands natural language dates such as “tomorrow”, “next Monday”, or “Christmas”.
• The AI checks business hours, exceptions, and existing Google Calendar events before offering time slots.
• In workflows that require payment, the appointment is not booked until payment proof is received. The time slot remains available to other customers until payment is confirmed.
• The AI can answer service questions and discuss products during the booking conversation — booking is not limited to pure date selection.

Related articles

For detailed explanations of each topic above:

• Calendar overview
• Calendar views and navigation
• Business hours vs Full day
• Business hours settings
• Booking exceptions overview
• Create and manage exceptions
• Blocked days and calendar colors
• Appointment details
• Privacy and busy events
• How AI booking works
• Google Calendar connection