Calendar overview

What is the Calendar

The Calendar is the centralized appointment management screen in Interlinked. It shows every appointment your AI agent has scheduled through customer conversations on Instagram, Facebook, and WhatsApp. Each time the AI successfully books a meeting, the appointment appears on the Calendar automatically — no manual entry needed.

From the Calendar screen, you can review appointment details, navigate between monthly, weekly, and daily views, configure your business hours, manage booking exceptions, and open synced Google Calendar events. It gives you a complete view of your scheduled appointments across every connected messaging channel.

The Calendar is designed for service-based businesses where the AI helps qualify leads, collect payment when needed, and book appointments directly into your Google Calendar — all within the same conversation.

Who is the Calendar for

The Calendar is built for businesses that offer services and schedule appointments with their customers. It is designed for:

• Consultants and coaches — Professionals who qualify clients before booking meetings.
• Clinics and healthcare providers — Practices that schedule patient appointments.
• Salons and studios — Beauty, wellness, and fitness businesses that take bookings.
• Real estate agents — Professionals who schedule property viewings and meetings.
• Any service business — Tutors, event planners, wedding coordinators, personal trainers, or any business where booking a time slot is part of the customer experience.

If your business model is based on services, appointments, and scheduled meetings rather than physical product sales, the Calendar is where your AI-driven bookings come together.

Which workflows support the Calendar

Four workflows generate appointments that appear on the Calendar:

Workflow	What the AI does before booking	When to use it
Qualify & Schedule	Asks qualification questions, then books	You need to understand the customer before scheduling
Qualify, Pay & Schedule	Qualifies the customer, collects a deposit, then books	You need both qualification and upfront payment
Free Appointment	Books directly without barriers	Anyone can schedule without qualification or payment
Paid Appointment	Collects a deposit, then books	You require payment commitment but no qualification

Each workflow follows the same general pattern — the AI helps the customer understand your services, manages the scheduling conversation, and creates a Google Calendar event — but the specific steps before booking vary depending on the workflow. See How AI booking works for the detailed conversation flow of each.

Workflows that do not support the Calendar

The following workflows do not use the Calendar:

• Qualify & Transfer — The AI qualifies the lead and hands off to a human agent instead of booking.
• Handoff to Human — The AI collects basic information and escalates to a human agent.

These workflows do not involve appointment scheduling, so the Calendar screen does not appear in the panel sidebar when they are selected.

Where to find the Calendar in the panel

When your AI agent is configured with a Service workflow that supports scheduling, a calendar icon appears in the panel sidebar. Clicking it takes you to:

https://panel.interlinked-ai.com/en/calendar

This is the main Calendar screen — a visual calendar showing every appointment the AI has booked across all your connected messaging channels.

When the Calendar becomes available

You get access to the Calendar when you choose a supported Service workflow during setup. This happens in either:

• The first-time onboarding wizard at https://panel.interlinked-ai.com/en/wizard
• The configuration wizard launched from AI Config by clicking Launch Wizard, which opens https://panel.interlinked-ai.com/en/ai-config/wizard

Once you select Qualify & Schedule, Qualify Pay & Schedule, Free Appointment, or Paid Appointment as your workflow, the calendar icon appears in your sidebar and all scheduling features become available.

What you can do on this screen

The Calendar screen provides a unified view of your appointment activity and scheduling configuration. From here, you can:

• View appointments in monthly, weekly, or daily format
• Switch between Business hours and Full day display modes
• Refresh the calendar manually or let it auto-refresh every 60 seconds
• Manage booking exceptions to block specific dates or time ranges
• Configure business hours to define when appointments can be scheduled
• Open appointment details to see customer information, conversation context, and booking notes
• Review blocked days with visual color indicators for full and partial blocks
• Navigate to the original lead conversation in the Interlinked CRM
• Open booked events directly in Google Calendar

Related calendar pages

The Calendar has one related sub-page for managing booking exceptions:

https://panel.interlinked-ai.com/en/calendar/exceptions

This page is used to create, edit, filter, and delete exceptions that block booking availability. See Booking exceptions overview for details.

What to do next

• Explore calendar views — Learn how to navigate between month, week, and day views. See Calendar views and navigation.
• Configure your business hours — Set up the days and times when appointments can be booked. See Business hours settings.
• Understand how the AI books appointments — Read the detailed booking flow for each supported workflow. See How AI booking works.
• Connect Google Calendar — Learn how to link your Google Calendar for appointment sync. See Google Calendar connection.