Manage connected channels

Open the Channels page

1. Open Channels under AI & Automation.
2. Find the platform card under Communication Channels or the service card under Agent Plugins.
3. Read the account name and status before selecting an action.

The page can display Connect, the connected account name, an Active badge, a switch, or a disconnect action depending on the connection state.

Connect a channel

Select Connect on Instagram, Facebook Messenger, or WhatsApp Business and complete the provider’s sign-in and account selection screen. For Google Calendar, complete the calendar authorization screen and return to Interlinked.

After the provider confirms the connection, return to the Channels page and wait for the account card to refresh. For communication channels, the panel can open Assign [channel] to an agent. Select the agent that should respond, or choose Now, if you want to assign it later.

Only one agent can respond for a channel at a time. Assigning a channel to a new agent can remove the previous agent’s assignment for that channel.

Reconnect a channel

If a previously connected account is no longer usable, open its card and follow the visible reconnect or connect action. Complete the provider flow with the account that owns the business asset, then confirm that the account name and Active state return.

Reconnecting should preserve existing CRM conversation history. If the connection still fails, keep the provider error and read Meta connection troubleshooting.

Disconnect a channel

Select the channel’s disconnect control and read the confirmation dialog. The dialog warns that the agent will stop receiving and responding through that channel, while the connection can be added again later. Confirm only after checking the intended workspace and platform.

Disconnecting a channel is separate from turning an agent off. It affects the channel connection; an agent can remain active for other assigned channels.

Check the agent side too

Open My Agents, select the agent, and review Apps when you need to confirm assignment. Then open the readiness card and check that the agent is ready before activating it. A connected channel with no assigned ready agent is not yet a live customer path.