Manage connected channels

Where to manage channels

After your initial setup, all channel management happens in the AI Config wizard. Navigate to the Channels step to see the current status of all three supported channels.

To access AI Config:

1. Go to your Interlinked dashboard at panel.interlinked-ai.com
2. Click AI Config in the sidebar navigation
3. Navigate to the Channels step

Understanding connection status

Each channel card displays one of the following statuses:

Status	Meaning	Action needed
Connected	The channel is active and the AI agent is receiving messages	None — operating normally
Not connected	The channel has never been connected or was disconnected	Click Connect to set up the channel
Reconnection needed	The connection token has expired or permissions were revoked	Click Reconnect to restore the connection

Reconnecting a channel

Channel connections can expire or become invalid for several reasons:

• Meta token expiration — Meta OAuth tokens have a limited lifetime. When they expire, the connection needs to be re-authorized.
• Permission changes — If you or another admin changes permissions on your Meta Business Settings, Page settings, or Instagram account, the connection may become invalid.
• Account changes — Changing the linked Facebook Page for an Instagram account, transferring Page ownership, or modifying your Meta Business Portfolio can affect connections.
• Meta platform updates — Occasionally, Meta updates its API requirements, which may require re-authorization.

To reconnect a channel:

1. Open AI Config → Channels step.
2. Find the channel that needs reconnection.
3. Click Reconnect (or Connect if the connection was fully removed).
4. Complete the Meta authorization flow — the same process as the initial connection.
5. The channel returns to Connected status.

Disconnecting a channel

If you want to stop the AI agent from operating on a specific channel:

1. Open AI Config → Channels step.
2. Find the channel you want to disconnect.
3. Click the Disconnect option.
4. Confirm the disconnection.

What happens when you disconnect

• The AI agent immediately stops receiving and responding to messages on that channel.
• Existing conversation history in the CRM is preserved — you do not lose past conversations.
• The channel card returns to “Not connected” status.
• You can reconnect at any time by going through the authorization flow again.

Revoking access from Meta’s side

You can also revoke Interlinked’s access directly from Meta:

• Facebook and Instagram — Go to Facebook Settings → Business Integrations → find Interlinked → Remove.
• WhatsApp — Go to Meta Business Suite → WhatsApp Manager → Account Settings → manage connected platforms.

Revoking access from Meta’s side will cause the channel to show “Reconnection needed” in Interlinked.

Adding a new channel after publishing

You can connect additional channels at any time after publishing. For example, if you initially connected only Instagram, you can add WhatsApp or Messenger later without any disruption to your existing channels.

1. Open AI Config → Channels step.
2. Click Connect on the new channel.
3. Complete the Meta authorization flow.
4. The AI agent immediately begins handling conversations on the new channel.

No additional publishing step is required — the new channel becomes active as soon as the connection is established.

Channel health best practices

To keep your channel connections healthy and avoid interruptions:

1. Check connection status regularly — Visit AI Config → Channels at least once a month to verify all channels show “Connected.”
2. Maintain admin access — Ensure the Meta account used for authorization maintains admin permissions on the relevant Pages and accounts.
3. Respond to Meta notifications — If Meta sends notifications about your business account, app permissions, or API access, address them promptly to avoid connection disruptions.
4. Avoid unnecessary permission changes — Changing Page roles, Instagram account types, or Meta Business Portfolio settings can inadvertently break connections.
5. Test after reconnecting — After any reconnection, send a test message to confirm the AI agent is responding correctly.

What to do next

• Troubleshoot connection issues — See Meta connection troubleshooting for solutions to common problems.
• Learn about the CRM — See CRM overview to understand how conversations from all channels are managed in one place.
• Modify your AI configuration — See Edit your setup from AI Config for a full guide to post-publishing configuration changes.