View and manage orders
Use the Interlinked Orders workspace to search, filter, inspect, export, and update product orders.
Open the Orders workspace
- In the panel, open Orders under Operations.
- Use the order views to focus on All, Paid, Pending, Shipped, or Cancelled orders.
- Use the search field to search by customer or order ID.
Screenshot: Orders workspace showing the status views, search field, column controls, and Export CSV
The table loads more results as you move through the list. When several pages of results exist, the footer also provides Previous and Next controls.
Understand the table
The default view includes these columns:
| Column | What it shows |
|---|---|
| ID | The order identifier |
| Customer | Customer name and the conversation channel when available |
| Items | A compact summary of the products and quantities |
| Status | The broad order status |
| Payment | Payment method and payment summary |
| Fulfillment | Shipping or pickup and the related address or location |
| Shipping | Shipping amount, or a free-shipping label when no shipping charge applies |
| Total | Order total and currency |
| Date | Order creation date |
The channel icon beside a customer helps you identify whether the conversation came from Instagram, Facebook, or WhatsApp. This identifies the conversation source; it does not merge customer identities across channels.
Customize the visible columns
Select Properties and use Show columns to hide or show table columns. Select Reset view to return to the default columns and clear the table view settings.
Open order details
Select an order row to open its details. The details view includes:
- Products, quantities, unit prices, subtotal, shipping, and total.
- Payment method, payment status, amount paid, and amount still due when available.
- Fulfillment status.
- Customer name and phone number when available.
- Shipping address or pickup location.
When an address can be mapped, select it to open the location in Google Maps. Check the address before sending an order to fulfillment.
Screenshot: Order details showing products, payment status, fulfillment status, and delivery information
Update the order status
You can change the broad order status from the status control in the table or from the order details view. The available choices include:
| Status | Use it when |
|---|---|
| Pending | The order still needs a payment or operational follow-up. |
| Partially paid | A deposit or partial amount has been received. |
| Paid | The full amount has been verified as received. |
| Shipped | The package has been handed over for delivery. |
| Cancelled | The order will not be fulfilled. |
The payment and fulfillment status areas provide more specific information than this broad status. For example, an order can show payment processing while its fulfillment is still unfulfilled.
If the status control is unavailable, your workspace role may be read-only. Ask an owner or administrator to update the order.
Verify payments first
A receipt or customer message is not the same as a confirmed deposit. For bank transfers, verify the amount in your bank account before marking an order paid or preparing it for delivery or pickup.
Export orders
Select Export CSV at the top of the page or in the table controls. The export follows the order status and date sorting choices currently applied to the view. Use the file for team handoff, operational reporting, or reconciliation.
Loading, empty, and error states
- Loading orders… means the table is retrieving the current list.
- No orders found means no orders match the current view or search, or the workspace has not received an order yet.
- Retry appears when the list could not be loaded. Select it after checking that your session and workspace access are still active.
What to do next
Related in Interlinked
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