View and manage orders

The Orders page

The Orders page displays a table with every order your AI agent has created through conversations on Instagram, Facebook, and WhatsApp. Each row represents a single order — one completed checkout from one customer conversation.

You can reach this page by clicking the cart icon in the panel sidebar, which takes you to:

https://panel.interlinked-ai.com/en/orders

Table columns

The orders table includes the following columns:

Column	What it shows
ID	A unique identifier for the order
Client	The customer’s name, along with a small icon showing the channel (Instagram, Facebook, or WhatsApp) where the conversation took place
Products	The products included in the order
Status	The current order status (e.g., paid, waiting payment, shipped)
Payment	The payment state of the order
Delivery	The delivery method — either Shipping or Pickup — and the delivery address when applicable
Shipping	The shipping cost applied to the order
Total	The total order amount
Date	The date the order was created

Channel icons in the Client column

Each order displays a small channel icon next to the client name. This tells you at a glance whether the order came from:

• Instagram — Instagram DM conversation
• Facebook — Facebook Messenger conversation
• WhatsApp — WhatsApp chat conversation

Clickable delivery addresses

When the Delivery column shows a shipping address, you can click on it to open the location in Google Maps. This makes it easy to verify the customer’s address, plan deliveries, or share delivery routes with your shipping team.

Order details modal

Clicking any order row opens a details modal with expanded information about that order.

Information shown in the modal

The modal displays the same core fields from the table — ID, date, status, payment, delivery, shipping, and total — plus additional detail:

Product breakdown

For each product in the order, the modal shows:

• Product name — The name of the product as it appears in your catalog.
• Quantity — How many units the customer ordered.
• Unit price — The price per unit.
• Line total — Quantity multiplied by unit price.

For example, an order with two USB drives at $22 each would show:

Product	Qty	Unit price	Line total
USB	2	$22	$44

If the order contains multiple products, each one is listed separately with its own breakdown.

Subtotal and total

• Subtotal — The sum of all product line totals, before shipping.
• Total — The subtotal plus the shipping cost (if any).

Shipping cost

The modal shows whether shipping was:

• Free — The order met or exceeded the free shipping threshold configured by the business owner.
• Paid — The flat shipping rate was applied because the order total was below the threshold.

Delivery wording

In the table, the delivery method appears as Shipping or Pickup. Inside the modal, home delivery is presented as:

Delivery: to home

The delivery address in the modal is also clickable — tapping it opens Google Maps, just like in the table.

Change the order status

Inside the order details modal, you can change the order status using a dropdown selector. The available status options are:

Status	Meaning
Paid	The order has been fully paid
Partially paid	A partial payment or deposit has been received
Canceled	The order has been canceled
Shipped	The order has been shipped to the customer
Waiting payment	The order is awaiting payment from the customer

Select the new status from the dropdown and save to update the order.

Export orders

At the top right of the Orders page, click the Export button to download your order data. You can export in two formats:

• CSV — A comma-separated values file that opens in any spreadsheet application.
• Excel — A native Excel spreadsheet file (.xlsx).

Exports include all orders matching your current filters. Use this to create accounting reports, share order data with your team, or analyze sales trends.

Search, filter, and find orders

The Orders page includes a search and filter area at the top of the table. You can filter orders by:

Status filter

Filter by order status to see only orders in a specific state:

• Paid
• Canceled
• Waiting payment
• Shipped
• Partially paid

Date range filter

Filter by date range using:

• From — Start date in MM/DD/YYYY format.
• To — End date in MM/DD/YYYY format.

This is useful for reviewing orders from a specific period — for example, all orders placed during a promotional campaign or a specific business week.

Pagination

The orders table displays 20 records per page. At the bottom of the table, you will find pagination controls:

• Previous — Go to the previous page.
• Next — Go to the next page.
• Current page number — Shows which page you are viewing.

As your order volume grows, use the filters and pagination together to find specific orders quickly.

What to do next

• Understand how orders are placed — Learn the complete AI conversation flow for each delivery method: Shipping orders, Pickup orders, or Shipping & Pickup orders.
• Verify payments securely — Understand how receipt review works and why you should verify payments in your bank app. See Payment verification and security.