Google Calendar connection

Why the connection matters

An appointment-capable agent uses Google Calendar to compare requested times with existing events and to create a calendar event after the customer confirms the booking. Without an active connection, the agent cannot complete the calendar-dependent booking path.

Connect Google Calendar

You can connect it in either place:

• Channels under AI & Automation, where Google Calendar appears under Agent Plugins; or
• the calendar connection step in Onboarding or Guided configuration when the selected workflow requires it.

1. Open the relevant Google Calendar card and select Connect.
2. Choose the Google account and calendar you want to use.
3. Review the access requested on Google’s screen and approve it.
4. Return to Interlinked and confirm the card shows the connected state.

Reconnect or disconnect

If the card shows an error or the agent readiness page asks for the calendar again, use the visible reconnect or Connect action and complete the Google flow again. This is useful after access was revoked, the account changed, or the connection is no longer available.

To stop using the calendar, open the card and select Disconnect, then confirm. Disconnecting prevents new availability checks and appointment creation. Existing events in Google Calendar are not deleted by this action, but an active booking workflow remains incomplete until you reconnect.

What the agent can see

The connection is used for scheduling. Private Google Calendar events are represented in Interlinked as Busy without their titles, notes, or private details. Read Privacy and busy events.

The calendar used for booking and the exact account options shown are determined by the Google connection you select. If several calendars are available, choose the one your business actually uses for appointments.

Verify before launch

After connecting, return to the agent page and check Ready to activate. Confirm that the relevant service has a duration and that business hours and exceptions match the schedule you want customers to see. Then test an availability question in a controlled conversation before relying on live bookings.