Paid Appointment workflow
Learn how the Paid Appointment workflow works in Interlinked — a service workflow where the AI collects a deposit payment before booking an appointment on Google Calendar.
When to use this workflow
Choose Paid Appointment when you want to secure a deposit before confirming a booking, but without a qualification phase. This is ideal for services with high demand or no-show risk — beauty treatments, medical consultations, personal training sessions, or property viewings where a deposit guarantees commitment.
How the AI handles conversations
- Greet the customer and help them explore your services.
- Check your calendar — The AI queries Google Calendar for available time slots.
- Present available slots — Times are shown in 30-minute increments.
- Customer selects a time — The AI confirms the selected slot.
- Collect the deposit — The AI shares your bank account details and asks the customer to send a transfer receipt.
- Book the appointment — Only after the deposit is confirmed does the AI create the Google Calendar event.
Important
The appointment is not booked until payment is received. If a customer selects a time slot but does not pay, the slot remains available for other customers. This prevents ghost bookings.
Custom configuration steps
Google Calendar connection
Connect your Google Calendar via Google OAuth.
Calendar settings
- Minimum notice — Hours before appointment (default: 24h).
- Maximum notice — Days in advance (default: 30 days).
Calendar availability
Set your available days, hours, and exceptions.
Booking rules
- Deposit amount — The amount the customer pays before the appointment is confirmed on the calendar.
Bank accounts
Provide your bank details (bank name, account holder, 18-digit CLABE) for receiving the deposit.
What to do next
Continue to the shared steps: Upload your product catalog, Add business context, Connect channels, and Publish and go live.
Related in Interlinked
Connect this documentation topic to the relevant product, workflow, or commercial context.